English | 繁體

Search in the results

UM

Browse/Search Results:  1-10 of 20 Help

Selected(0)Clear Items/Page:    Sort:
Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry? Journal article
Hwang, Jinsoo, Choe, Ja Young, Joo, Kyu Hyeon, Kim, Jinkyung Jenny. Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?[J]. Technology Analysis and Strategic Management, 2024.
Authors:  Hwang, Jinsoo;  Choe, Ja Young;  Joo, Kyu Hyeon;  Kim, Jinkyung Jenny
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:2.9/3.5 | Submit date：2024/10/10
Robot Service  Servqual  Brand Relationship Quality (Brq)  Brand Loyalty  
Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers Journal article
Hwang, J, Kim, J. J, Choe, J. Y. J, Kim, H. M. Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers[J]. Journal of Hospitality and Tourism Research, 2023.
Authors:  Hwang, J;  Kim, J. J;  Choe, J. Y. J;  Kim, H. M
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:4.4/5.0 | Submit date：2023/08/03
Brand Identification  Brand Loyalty  Coffee Shops  Customer Satisfaction  Robot Barista  
What constitutes a favorable destination brand portfolio? Through the lens of coherence Journal article
Yang, Fiona X., Li, Xiangping, Choe, Yeongbae. What constitutes a favorable destination brand portfolio? Through the lens of coherence[J]. Tourism Management, 2022, 90, 104480.
Authors:  Yang, Fiona X.;  Li, Xiangping;  Choe, Yeongbae
Favorite | TC[WOS]:12 TC[Scopus]:14  IF:10.9/11.5 | Submit date：2022/05/13
Brand Portfolio Coherence  Destination Branding  Attitude  Loyalty  Self-congruity  
Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter? Journal article
Wu, Jialin Snow, Ye, Shun, Zheng, Chen Jerry, Law, Rob. Revisiting customer loyalty toward mobile e-commerce in the hospitality industry: does brand viscosity matter?[J]. International Journal of Contemporary Hospitality Management, 2021, 33(10), 3514-3534.
Authors:  Wu, Jialin Snow;  Ye, Shun;  Zheng, Chen Jerry;  Law, Rob
Favorite | TC[WOS]:12 TC[Scopus]:15  IF:9.1/8.9 | Submit date：2021/11/17
Brand Viscosity  Habit  Loyalty  Mobile App  Multi-group Structural Equation Modeling  Status Quo Bias Theory  Switching Cost  
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty? Journal article
Hwang, J, Choe, J. Y. J, Kim, H. M, Kim, J. J. Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?[J]. International Journal of Hospitality Management, 2021, 99, 103050.
Authors:  Hwang, J;  Choe, J. Y. J;  Kim, H. M;  Kim, J. J
Adobe PDF | Favorite | TC[WOS]:98 TC[Scopus]:117  IF:9.9/10.3 | Submit date：2021/12/08
Brand Attachment  Brand Experience  Brand Loyalty  Brand Satisfaction  Robot Baristas  
The antecedents and consequences of memorable brand experience: Human baristas versus robot baristas Journal article
Hwang, J, Choe, J. Y. J, Kim, H. M, Kim, J. J. The antecedents and consequences of memorable brand experience: Human baristas versus robot baristas[J]. Journal of Hospitality and Tourism Management, 2021, 48, 561-571.
Authors:  Hwang, J;  Choe, J. Y. J;  Kim, H. M;  Kim, J. J
Adobe PDF | Favorite | TC[WOS]:33 TC[Scopus]:35  IF:7.6/8.3 | Submit date：2021/12/08
Brand Loyalty  Memorable Brand Experience  Perceived Value  Robot Barista  Type Of Employee  
Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty? Journal article
Hwang, J.S, Choe, J.Y.J, Kim, H.M, Kim, J.J. Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?[J]. International Journal of Hospitality Management, 2021.
Authors:  Hwang, J.S;  Choe, J.Y.J;  Kim, H.M;  Kim, J.J
Favorite |   IF:9.9/10.3 | Submit date：2022/08/27
Robot baristas  Brand experience  Brand satisfaction  Brand attachment  Brand loyalty  
Mainland Chinese Casino Visitors to Macau: Service, Brand image, Satisfaction and Loyalty Journal article
Chan, Sow Hup Joanne, Wan, Y.K.P., Joen, M.. Mainland Chinese Casino Visitors to Macau: Service, Brand image, Satisfaction and Loyalty[J]. Journal of Gambling Business and Economics, 2020, 87-115.
Authors:  Chan, Sow Hup Joanne;  Wan, Y.K.P.;  Joen, M.
Favorite |  | Submit date：2022/08/27
Brand Image  Casino  Loyalty  Satisfaction  Service  Revisit Intention  
Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity Journal article
Ou, Juanjuan, Wong, Ip Kin Anthony, Prentice, Catherine, Liu, Matthew Tingchi. Customer Engagement and its Outcomes: The Cross-Level Effect of Service Environment and Brand Equity[J]. Journal of Hospitality and Tourism Research, 2020, 44(2), 377-402.
Authors:  Ou, Juanjuan;  Wong, Ip Kin Anthony;  Prentice, Catherine;  Liu, Matthew Tingchi
Favorite | TC[WOS]:42 TC[Scopus]:51  IF:4.4/5.0 | Submit date：2021/12/06
Brand Equity  Casino  Customer Engagement  Impulsive Behavior  Loyalty  Service Environment  
How CSR influences customer behavioural loyalty in the Chinese hotel industry Journal article
Matthew Tingchi Liu, Yongdan Liu, Ziying Mo, Zhidong Zhao, Zhenghao Zhu. How CSR influences customer behavioural loyalty in the Chinese hotel industry[J]. Asia Pacific Journal of Marketing and Logistics, 2019, 32(1).
Authors:  Matthew Tingchi Liu;  Yongdan Liu;  Ziying Mo;  Zhidong Zhao;  Zhenghao Zhu
Adobe PDF | Favorite | TC[WOS]:76 TC[Scopus]:92  IF:3.9/4.6 | Submit date：2019/10/17
China  Corporate Social Responsibility  Brand Image  Hotel  Customer Trust  Customer Behavioural Loyalty