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Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees Journal article
Yang, Fiona X., Lau, Virginia Meng-Chan. Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees[J]. International Journal of Hospitality Management, 2019, 83, 1-10.
Authors:  Yang, Fiona X.;  Lau, Virginia Meng-Chan
Favorite | TC[WOS]:50 TC[Scopus]:53  IF:9.9/10.3 | Submit date：2019/11/27
Customer Incivility  Burnout  Emotional Intelligence  Customer Orientation  Cooperation  Competition  
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction Journal article
Matthew Tingchi Liu, Li Yan, Ian Phau, Andrea Perez, Min Teah. Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction[J]. European Journal of Marketing, 2016, 50(3/4), 464-487.
Authors:  Matthew Tingchi Liu;  Li Yan;  Ian Phau;  Andrea Perez;  Min Teah
Adobe PDF | Favorite | TC[WOS]:29 TC[Scopus]:34  IF:3.7/5.5 | Submit date：2019/11/01
China  Customer Orientation  Services Marketing  Consumer Satisfaction  
Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia Journal article
Kaynak,Erdener, Kara,Ali, Chow,Clement S.F., Laukkanen,Tommi. Role of adaptive selling and customer orientation on salesperson performance: Evidence from two distinct markets of Europe and Asia[J]. Journal of Transnational Management, 2016, 21(2), 62-83.
Authors:  Kaynak,Erdener;  Kara,Ali;  Chow,Clement S.F.;  Laukkanen,Tommi
Favorite | TC[Scopus]:25 | Submit date：2019/08/01
Adaptive Selling  Cross-country Investigation  Customer Orientation  Finland  Macau  Salesperson Performance  
Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia Journal article
Kaynak, E., Kara, A, Chow, C.S.F., Laukanen, T.. Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia[J]. Journal of Transnational Management, 2016, 21(2), 62-83.
Authors:  Kaynak, E.;  Kara, A;  Chow, C.S.F.;  Laukanen, T.
Favorite | TC[Scopus]:25 | Submit date：2019/09/18
Adaptive Selling  Salesperson Performance  Finland  Customer Orientation  Cross-country Investigation  Macau  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Journal article
Chow, C. W. C., Lai, J. Y. M., Loi, R.. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation.[J]. Tourism Management, 2015, 362-369.
Authors:  Chow, C. W. C.;  Lai, J. Y. M.;  Loi, R.
Favorite |   IF:10.9/11.5 | Submit date：2022/08/21
Leader-member Exchange  internal marketing orientation  customer service behavior  organizational citizenship behavior  travel agent  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Cheris W.C. Chow, Jennifer Y.M. Lai, Raymond Loi. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation[J]. Tourism Management, 2015, 48, 362-369.
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite | TC[WOS]:53 TC[Scopus]:60  IF:10.9/11.5 | Submit date：2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Pattern of similarities/differences in time orientation and advertising attitudes: A cross-cultural comparison of Georgian and Macau consumers Journal article
Kaynak,Erdener, Kara,Ali, Chow,Clement S.F., Riza Apil,Ali. Pattern of similarities/differences in time orientation and advertising attitudes: A cross-cultural comparison of Georgian and Macau consumers[J]. Asia Pacific Journal of Marketing and Logistics, 2013, 25(4), 631-654.
Authors:  Kaynak,Erdener;  Kara,Ali;  Chow,Clement S.F.;  Riza Apil,Ali
Favorite | TC[WOS]:6 TC[Scopus]:5 | Submit date：2019/08/01
Advertising  Consumer Behaviour  Cultural Values  Customer Orientation  International Advertising  
How IJVs Build Differentiation Capability in China? To Be Technology-Oriented or Customer-Oriented? Conference paper
Chen, X. Y., Chen, X., Zhou, K.Z.. How IJVs Build Differentiation Capability in China? To Be Technology-Oriented or Customer-Oriented?[C], 2013.
Authors:  Chen, X. Y.;  Chen, X.;  Zhou, K.Z.
Favorite |  | Submit date：2022/08/29
IJVs  Capability  china  customer orientation  technology orientation  
Pattern of Similarities/ Differences in Time Orientation and Advertising Attitudes: A Cross-Cultural Comparison of Georgian and Macau Consumers Journal article
Kaynak, E, Kara, A, Chow, C.S.F, Apil, A.R. Pattern of Similarities/ Differences in Time Orientation and Advertising Attitudes: A Cross-Cultural Comparison of Georgian and Macau Consumers[J]. Asia Pacific Journal of Marketing and Logistics, 2013, 25(4), 631-654.
Authors:  Kaynak, E;  Kara, A;  Chow, C.S.F;  Apil, A.R
Favorite | TC[WOS]:6 TC[Scopus]:5  IF:3.9/4.6 | Submit date：2019/09/17
International Advertising  Consumer Behaviour  Cultural Values  Customer Orientation  Advertising