Residential College | false |
Status | 已發表Published |
Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia | |
Kaynak, E.1; Kara, A1; Chow, C.S.F.2; Laukanen, T.3 | |
2016 | |
Source Publication | Journal of Transnational Management |
ABS Journal Level | 1 |
ISSN | 1547-5778 |
Volume | 21Issue:2Pages:62-83 |
Abstract | Adaptive selling and customer orientation have been considered imperative for successful salespeople. Although these topics have been frequently studied in the literature, most studies have been conducted in a developed country environment and such studies are limited in other cultural contexts. Moreover, cross-country/cultural comparison of the role of adaptive selling and customer orientation is even scarcer. Therefore, the objective of the current study is to examine the role of adaptive selling and customer orientation on salesperson performance in two distinct markets of Europe and Asia—namely Finland and Macau. Using personal interviews, data were collected from salespeople operating in both countries. The study results indicate that customer orientation had significant effect on sales performance, customer satisfaction, and adaptive selling behavior of salespersons. Furthermore, salesperson adaptive selling behavior had significant effect on sales performance and customer orientation but not on customer satisfaction. |
Keyword | Adaptive Selling Salesperson Performance Finland Customer Orientation Cross-country Investigation Macau |
DOI | 10.1080/15475778.2016.1166999 |
Language | 英語English |
Scopus ID | 2-s2.0-84974822494 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF MANAGEMENT AND MARKETING |
Corresponding Author | Kaynak, E. |
Affiliation | 1.Pennsylvania State University at Harrisburg, Middletown, Pennsylvania, USA Correspondence 2.University of Macau, Tapia, Macau SAR, China 3.The University of Eastern Finland, Joensuu, Finland |
Recommended Citation GB/T 7714 | Kaynak, E.,Kara, A,Chow, C.S.F.,et al. Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia[J]. Journal of Transnational Management, 2016, 21(2), 62-83. |
APA | Kaynak, E.., Kara, A., Chow, C.S.F.., & Laukanen, T. (2016). Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia. Journal of Transnational Management, 21(2), 62-83. |
MLA | Kaynak, E.,et al."Role of Adaptive Selling and Consumer Orientation on Salesperson Performance: Evidence from Two Distinct Markets of Europe and Asia".Journal of Transnational Management 21.2(2016):62-83. |
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