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How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China
Journal article
Hong, Zijing, Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China[J]. European Journal of Marketing, 2024.
Authors:
Hong, Zijing
;
Xu, Angela J.
;
Loi, Raymond
;
Chow, Cheris W.C.
Favorite
|
TC[WOS]:
0
TC[Scopus]:
0
IF:
3.7
/
5.5
|
Submit date:2024/10/10
Felt Responsibility For Constructive Change
Internal Marketing Orientation
Job Crafting
Positive Word Of Mouth
Learn or loaf? How employees react to team members’ extra-role customer service behavior.
Conference paper
Tan, Alice Jiamin, Loi, Raymond, Chow, Cheris Wing Chi, Tang, Huihui, Fu, Isabel Siu Fong. Learn or loaf? How employees react to team members’ extra-role customer service behavior.[C], 2024.
Authors:
Tan, Alice Jiamin
;
Loi, Raymond
;
Chow, Cheris Wing Chi
;
Tang, Huihui
;
Fu, Isabel Siu Fong
Favorite
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Submit date:2024/08/30
Does a good firm breed good brand builders? The moderating role of person-CSR fit
Conference paper
Tan, Alice J. M., Chow, Cheris W. C., Lai, Jennifer Y. M., Loi, Raymond. Does a good firm breed good brand builders? The moderating role of person-CSR fit[C], 2024.
Authors:
Tan, Alice J. M.
;
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
Favorite
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Submit date:2024/08/14
Extending engaging leadership beyond work: The role of hope and positive affect on work-to-family enrichment.
Conference paper
Wang, Stephanie Wanxuan, Loi, Raymond, Chow, Cheris Wing Chi. Extending engaging leadership beyond work: The role of hope and positive affect on work-to-family enrichment.[C], 2024.
Authors:
Wang, Stephanie Wanxuan
;
Loi, Raymond
;
Chow, Cheris Wing Chi
Favorite
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Submit date:2024/08/30
Employees go green: the roles of perceived CSR and intrinsic motivation
Journal article
Tang, Huihui, Loi, Raymond, Lai, Si Weng. Employees go green: the roles of perceived CSR and intrinsic motivation[J]. EVIDENCE-BASED HRM-A GLOBAL FORUM FOR EMPIRICAL SCHOLARSHIP, 2024, 12(2), 407-420.
Authors:
Tang, Huihui
;
Loi, Raymond
;
Lai, Si Weng
Favorite
|
TC[WOS]:
1
TC[Scopus]:
1
IF:
1.600
/
2.200
|
Submit date:2024/02/23
China
Corporate Social Responsibility
Intrinsic Motivation
Self-concern
Workplace Pro-environmental Behavior
When does corporate social responsibility drive customer participation?
Conference paper
Li, Junhua, Chow, Cheris Wing Chi, Loi, Raymond, Fong, Lawrence Hoc Nang. When does corporate social responsibility drive customer participation?[C], 2024.
Authors:
Li, Junhua
;
Chow, Cheris Wing Chi
;
Loi, Raymond
;
Fong, Lawrence Hoc Nang
Favorite
|
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Submit date:2024/08/30
Role ambiguity and work alienation during the COVID-19 pandemic: the perspective of occupational disidentification
Journal article
Tang, Huihui, Liu, Yan, Loi, Raymond, Chow, Cheris W.C., Jiang, Ning. Role ambiguity and work alienation during the COVID-19 pandemic: the perspective of occupational disidentification[J]. Journal of Managerial Psychology, 2024, 39(2), 117-130.
Authors:
Tang, Huihui
;
Liu, Yan
;
Loi, Raymond
;
Chow, Cheris W.C.
;
Jiang, Ning
Favorite
|
TC[WOS]:
0
TC[Scopus]:
0
IF:
3.1
/
4.5
|
Submit date:2024/04/02
China
Occupational Disidentification
Perceived Climate For Prioritizing Covid-19 Infection Prevention
Role Ambiguity
Work Alienation
Can performing mWork benefit family? The role of active coping and hope
Conference paper
Tan, A.J.M., Loi, Raymond, Wang, S.W.X.. Can performing mWork benefit family? The role of active coping and hope[C], 2023.
Authors:
Tan, A.J.M.
;
Loi, Raymond
;
Wang, S.W.X.
Favorite
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Submit date:2023/08/29
Mwork
Active Coping
Family Role Performance
Spouse’s Family Satisfaction
Hope
The Transactional Theory Of Stress And Coping
Not Threats, but Resources: An Investigation of How Leaders React to Employee Constructive Voice
Journal article
Xu, Angela J., Loi, Raymond, Cai, Zhenyao. Not Threats, but Resources: An Investigation of How Leaders React to Employee Constructive Voice[J]. British Journal of Management, 2023, 34(1), 37-56.
Authors:
Xu, Angela J.
;
Loi, Raymond
;
Cai, Zhenyao
Favorite
|
TC[WOS]:
8
TC[Scopus]:
6
IF:
4.5
/
6.4
|
Submit date:2022/05/13
Member Exchange
Cognitive-style
Charismatic Leadership
Performance
Behavior
Speaking
Antecedents
Lmx
Identification
Consequences
Does Taking Charge Help or Harm Employees’ Promotability and Visibility? An Investigation From Supervisors’ Status Perspective
Journal article
Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. Does Taking Charge Help or Harm Employees’ Promotability and Visibility? An Investigation From Supervisors’ Status Perspective[J]. Journal of Applied Psychology, 2023, 108(1), 53-71.
Authors:
Xu, Angela J.
;
Loi, Raymond
;
Chow, Cheris W.C.
Favorite
|
TC[WOS]:
24
TC[Scopus]:
27
IF:
9.4
/
11.2
|
Submit date:2022/08/05
Dyadic Complementary Fit
Promotability
Status
Taking Charge
Visibility