| Residential College | false |
| Status | 已發表Published |
| Learn or loaf? How employees react to team members’ extra-role customer service behavior. | |
Tan, Alice Jiamin1 ; Loi, Raymond2 ; Chow, Cheris Wing Chi2; Tang, Huihui2; Fu, Isabel Siu Fong2
| |
| 2024-08 | |
| Conference Name | 2024 Academy of Management Annual Meeting |
| Source Publication | 2024 Academy of Management Annual Meeting
 |
| Conference Date | 9-13, August, 2024 |
| Conference Place | Chicago |
| Country | United States of America |
| Language | 英語English |
| Document Type | Conference paper |
| Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
| Corresponding Author | Tan, Alice Jiamin |
| Affiliation | 1.Beijing Normal University-Hong Kong Baptist University United International College 2.University of Macau |
| Recommended Citation GB/T 7714 | Tan, Alice Jiamin,Loi, Raymond,Chow, Cheris Wing Chi,et al. Learn or loaf? How employees react to team members’ extra-role customer service behavior.[C], 2024. |
| APA | Tan, Alice Jiamin., Loi, Raymond., Chow, Cheris Wing Chi., Tang, Huihui., & Fu, Isabel Siu Fong (2024). Learn or loaf? How employees react to team members’ extra-role customer service behavior.. 2024 Academy of Management Annual Meeting. |
| Files in This Item: | There are no files associated with this item. | |||||
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.
Edit Comment