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How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China Journal article
Hong, Zijing, Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China[J]. European Journal of Marketing, 2024.
Authors:  Hong, Zijing;  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.7/5.5 | Submit date：2024/10/10
Felt Responsibility For Constructive Change  Internal Marketing Orientation  Job Crafting  Positive Word Of Mouth  
Role ambiguity and work alienation during the COVID-19 pandemic: the perspective of occupational disidentification Journal article
Tang, Huihui, Liu, Yan, Loi, Raymond, Chow, Cheris W.C., Jiang, Ning. Role ambiguity and work alienation during the COVID-19 pandemic: the perspective of occupational disidentification[J]. Journal of Managerial Psychology, 2024, 39(2), 117-130.
Authors:  Tang, Huihui;  Liu, Yan;  Loi, Raymond;  Chow, Cheris W.C.;  Jiang, Ning
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.1/4.5 | Submit date：2024/04/02
China  Occupational Disidentification  Perceived Climate For Prioritizing Covid-19 Infection Prevention  Role Ambiguity  Work Alienation  
Does Taking Charge Help or Harm Employees’ Promotability and Visibility? An Investigation From Supervisors’ Status Perspective Journal article
Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. Does Taking Charge Help or Harm Employees’ Promotability and Visibility? An Investigation From Supervisors’ Status Perspective[J]. Journal of Applied Psychology, 2023, 108(1), 53-71.
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:24 TC[Scopus]:27  IF:9.4/11.2 | Submit date：2022/08/05
Dyadic Complementary Fit  Promotability  Status  Taking Charge  Visibility  
Can customer participation promote hospitality frontline employees’ extra-role service behavior? Journal article
Xu, Angela J., Zhu, Ting Ting, Loi, Raymond, Chow, Cheris W.C.. Can customer participation promote hospitality frontline employees’ extra-role service behavior?[J]. International Journal of Contemporary Hospitality Management, 2022, 35(1), 218-234.
Authors:  ; et al.
Favorite | TC[WOS]:12 TC[Scopus]:12  IF:9.1/8.9 | Submit date：2023/02/08
Customer Participation  Extra-role Service Behavior  Negative Affect  Thriving  
Driving Retail Cross-Selling Journal article
Xu, Angela J., Loi, Raymond, Chow, Cheris W.C., Lin, Vicky S.Z.. Driving Retail Cross-Selling[J]. JOURNAL OF SERVICE RESEARCH, 2022, 26(2), 212-232.
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.;  Lin, Vicky S.Z.
Favorite | TC[WOS]:2 TC[Scopus]:1  IF:9.8/13.4 | Submit date：2022/05/17
Cross-selling  Leader–member Exchange (Lmx)  Person–organization (P–o) Fit  Work Meaningfulness Of Serving Others  
Online group-buying: The effect of deal popularity on consumer purchase intention Journal article
Chow, Cheris W.C., Chow, Clement S.F., Lai, Jennifer Y.M., Zhang, Lida L.. Online group-buying: The effect of deal popularity on consumer purchase intention[J]. Journal of Consumer Behaviour, 2022, 21(2), 387-399.
Authors:  Chow, Cheris W.C.;  Chow, Clement S.F.;  Lai, Jennifer Y.M.;  Zhang, Lida L.
Favorite | TC[WOS]:6 TC[Scopus]:8  IF:4.4/5.0 | Submit date：2022/04/06
Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation Journal article
Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. Why and when proactive employees take charge at work: the role of servant leadership and prosocial motivation[J]. European Journal of Work and Organizational Psychology, 2022, 31(1), 117-127.
Authors:  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:17 TC[Scopus]:19  IF:4.0/5.8 | Submit date：2022/05/17
Proactive Personality  Prosocial Motivation  Servant Leadership  Taking Charge  
Sensory marketing in hospitality: a critical synthesis and reflection Review article
2022
Authors:  Fong, Lawrence Hoc Nang;  Lei, Soey Sut Ieng;  Chow, Cheris W.C.;  Lam, Long W.
Favorite | TC[WOS]:15 TC[Scopus]:13  IF:9.1/8.9 | Submit date：2023/01/30
Cross-modal Correspondence  Five Senses  Sensory Congruence  Sensory Marketing  Service Experience  
Buffering negative impacts of jaycustomer behavior on service employees Journal article
Tan,Alice J.M., Loi,Raymond, Lam,Long W., Chow,Cheris W.C.. Buffering negative impacts of jaycustomer behavior on service employees[J]. Journal of Services Marketing, 2020, 34(5), 635-650.
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite | TC[WOS]:13 TC[Scopus]:14  IF:3.8/5.0 | Submit date：2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer Behavior  Justice  Procedural Justice  Service Encounter  Service Marketing  
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Raymond Loi, Angela J. Xu, Cheris W.C. Chow, Wilco W.H. Chan. Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE[J]. JOURNAL OF OCCUPATIONAL AND ORGANIZATIONAL PSYCHOLOGY, 2019, 93(2), 381-404.
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite | TC[WOS]:24 TC[Scopus]:25  IF:4.9/6.2 | Submit date：2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment