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Service attribute prioritization based on the marginal utility of attribute performance Journal article
Pan, Mengqiang, Li, Nao, Law, Rob, Huang, Xiankai, Wong, Ip Kin Anthony, Zhang, Binru, Li, Leyan. Service attribute prioritization based on the marginal utility of attribute performance[J]. International Journal of Hospitality Management, 2023, 114, 103560.
Authors:  Pan, Mengqiang;  Li, Nao;  Law, Rob;  Huang, Xiankai;  Wong, Ip Kin Anthony; et al.
Favorite | TC[WOS]:5 TC[Scopus]:5  IF:9.9/10.3 | Submit date：2023/10/10
Aspect-based Sentiment Classification  Asymmetric Relationship  Attribute Prioritization  Customer Satisfaction  Marginal Utility  Online Reviews  
Automating tourism online reviews: a neural network based aspect-oriented sentiment classification Journal article
Li, Nao, Yang, Xiaoyu, Wong, Ip Kin Anthony, Law, Rob, Xu, Jing Yang, Zhang, Binru. Automating tourism online reviews: a neural network based aspect-oriented sentiment classification[J]. Journal of Hospitality and Tourism Technology, 2023, 14(1), 1-20.
Authors:  Li, Nao;  Yang, Xiaoyu;  Wong, Ip Kin Anthony;  Law, Rob;  Xu, Jing Yang; et al.
Favorite | TC[WOS]:8 TC[Scopus]:9  IF:5.3/6.4 | Submit date：2023/01/30
Aspects  Big Data  Neural Network  Online Reviews  Sentiment Classification  
Online Arbitration of E-commerce Disputes in the People’s Republic of China: Due Process Concerns Journal article
Chao Wang, Xueer Chen. Online Arbitration of E-commerce Disputes in the People’s Republic of China: Due Process Concerns[J]. China and WTO Review, 2022, 8(2), 227-254.
Authors:  Chao Wang;  Xueer Chen
Favorite | TC[WOS]:0   IF:0.4/0.3 | Submit date：2022/08/30
Digital Justice  Institutional Autonomy  Judicial Reviews  Online Arbitration  Parties’ Procedural Rights  
Power of apologetic responses in online travel community Journal article
Xiaoshu Guo, Qiang Ye, Rob Law, Sai Liang, Yan Zhang. Power of apologetic responses in online travel community[J]. International Journal of Hospitality Management, 2022, 103, 103208.
Authors:  Xiaoshu Guo;  Qiang Ye;  Rob Law;  Sai Liang;  Yan Zhang
Favorite | TC[WOS]:10 TC[Scopus]:14  IF:9.9/10.3 | Submit date：2022/05/13
Apologetic Responses  Machine Learning  Online Reviews  Service Recovery  
Unmasking the imposter: Do fake hotel reviewers show their faces in profile pictures? Journal article
Fong, Lawrence Hoc Nang, Ye, Ben Haobin, Leung, Daniel, Leung, Xi Yu. Unmasking the imposter: Do fake hotel reviewers show their faces in profile pictures?[J]. Annals of Tourism Research, 2022, 93, 103321.
Authors:  Fong, Lawrence Hoc Nang;  Ye, Ben Haobin;  Leung, Daniel;  Leung, Xi Yu
Favorite | TC[WOS]:7 TC[Scopus]:7  IF:10.4/11.2 | Submit date：2022/03/28
Deception  Fake Reviews  Online Reviews  Profile Picture  Yelp  
Cooperator or supporter: how can cross-boundary Macau–Zhuhai metropolis promote regional tourism together? Journal article
Song, Xi, Mo, Ziying, Liu, Matthew Tingchi, Niu, Ben, Huang, Li. Cooperator or supporter: how can cross-boundary Macau–Zhuhai metropolis promote regional tourism together?[J]. Asia Pacific Journal of Marketing and Logistics, 2021, 34(10), 2207-2236.
Authors:  Song, Xi;  Mo, Ziying;  Liu, Matthew Tingchi;  Niu, Ben;  Huang, Li
Favorite | TC[WOS]:10 TC[Scopus]:13  IF:3.9/4.6 | Submit date：2022/05/13
Destination Image  Macau – Zhuhai Metropolis  Online Reviews  Regional Integration  Text Mining  Tourist-generated Content (Tgc)  
Big data use in determining competitive position: The case of theme parks in Hong Kong Journal article
Albayrak, Tahir, Cengizci, Aslıhan Dursun, Caber, Meltem, Nang Fong, Lawrence Hoc. Big data use in determining competitive position: The case of theme parks in Hong Kong[J]. Journal of Destination Marketing and Management, 2021, 22, 100668.
Authors:  Albayrak, Tahir;  Cengizci, Aslıhan Dursun;  Caber, Meltem;  Nang Fong, Lawrence Hoc
Favorite | TC[WOS]:25 TC[Scopus]:28  IF:8.9/8.3 | Submit date：2021/12/08
Business-to-business Competitiveness  Hong Kong Ocean Park  Latent Dirichlet Allocation  Online Reviews  Theme Parks  
Using text mining to track changes in travel destination image: the case of Macau Journal article
Liu, Matthew Tingchi, Liu, Yongdan, Mo, Ziying, Ng, Kai Lam. Using text mining to track changes in travel destination image: the case of Macau[J]. Asia Pacific Journal of Marketing and Logistics, 2021, 33(2), 371-393.
Authors:  Liu, Matthew Tingchi;  Liu, Yongdan;  Mo, Ziying;  Ng, Kai Lam
Favorite | TC[WOS]:40 TC[Scopus]:40  IF:3.9/4.6 | Submit date：2022/05/13
Destination Image  Online Reviews  Text Mining  Tourist-generated Content  
Tracking image change of luxury travel destination by using text-mining: The case of Macau Conference paper
Ng, K., Liu, Y., Liu, T. C.. Tracking image change of luxury travel destination by using text-mining: The case of Macau[C], 2019.
Authors:  Ng, K.;  Liu, Y.;  Liu, T. C.
Favorite |  | Submit date：2022/06/07
destination image  online reviews  tourist-generated content  text-mining  
A Room of One’s Own: Need for Uniqueness Counters Opinions Online Journal article
Chark, C. H., Fong, H. N., Tang, M. F.. A Room of One’s Own: Need for Uniqueness Counters Opinions Online[J]. Cornell Hospitality Quarterly, 2019, 216-232.
Authors:  Chark, C. H.;  Fong, H. N.;  Tang, M. F.
Favorite |   IF:3.4/3.7 | Submit date：2022/08/30
need for uniqueness  electronic word of mouth  online reviews  nonconformity