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Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels Journal article
Wang, Xiaoyu, Chen, Mengxi, Wang, Zhiyan, Law, Chun Hung Roberts, Zhang, Mu. Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Wang, Xiaoyu;  Chen, Mengxi;  Wang, Zhiyan;  Law, Chun Hung Roberts;  Zhang, Mu
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:5.3/6.4 | Submit date：2024/10/16
Employee–robot Interaction  Frontline Employee  Hospitality Industry  Service Robot  Technology Affordance  
Understanding smart service failure: The case of smart restaurants Journal article
Wong, Ip Kin Anthony, Huang, Jingwen (Daisy), Lin, Zhiwei (CJ). Understanding smart service failure: The case of smart restaurants[J]. International Journal of Hospitality Management, 2024, 119, 103714.
Authors:  Wong, Ip Kin Anthony;  Huang, Jingwen (Daisy);  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:6 TC[Scopus]:7  IF:9.9/10.3 | Submit date：2024/05/16
Employee  Robot  Service  Smart Dining  Smart Restaurant  
I’m trying to get my mind offline: ICT demands, online vigilance, disconnection, and subjective well-being among Chinese media employees Journal article
Li, Qingrui, Guo, Yu, Ye, Jizhou, Qiu, Yuewei, Zheng, Yu. I’m trying to get my mind offline: ICT demands, online vigilance, disconnection, and subjective well-being among Chinese media employees[J]. Current Psychology, 2024, 43(15), 13374–13385.
Authors:  Li, Qingrui;  Guo, Yu;  Ye, Jizhou;  Qiu, Yuewei;  Zheng, Yu
Favorite | TC[WOS]:2 TC[Scopus]:2  IF:2.5/2.6 | Submit date：2024/02/22
Disconnection  Employee  Job Demands-resources Theory  Online Vigilance  Well-being  
Performance Pressure and Employee Expediency: The Role of Moral Decoupling Journal article
Zhu, Julie N.Y., Lam, Long W., Liu, Yan, Jiang, Ning. Performance Pressure and Employee Expediency: The Role of Moral Decoupling[J]. Journal of Business Ethics, 2023, 186(2), 465-478.
Authors:  Zhu, Julie N.Y.;  Lam, Long W.;  Liu, Yan;  Jiang, Ning
Favorite | TC[WOS]:13 TC[Scopus]:15  IF:5.9/8.0 | Submit date：2023/01/30
Dialectical Thinking  Employee Expediency  Moral Decoupling  Moral Identity  Performance Pressure  
What is Unique in the Brains of Frontline Employees? A Structural Neuroimaging Study Journal article
CHARK CHI HANG, Glenn McCartney. What is Unique in the Brains of Frontline Employees? A Structural Neuroimaging Study[J]. JOURNAL OF TRAVEL RESEARCH, 2023, 63(6), 1335-1352.
Authors:  ; et al.
Adobe PDF | Favorite | TC[WOS]:2   IF:8.0/9.7 | Submit date：2023/08/31
Neurotourism  Structural Brain Difference  Magnetic Resonance Imaging  Facial Expression Recognition  Frontline Employee  
Leveraging employee online reviews for improving hotel competitiveness in the great resignation Journal article
Xia,Haiyang, Muskat,Birgit, Vu,Huy Quan, Law,Rob, Li,Gang. Leveraging employee online reviews for improving hotel competitiveness in the great resignation[J]. International Journal of Hospitality Management, 2023, 113, 103529.
Authors:  Xia,Haiyang;  Muskat,Birgit;  Vu,Huy Quan;  Law,Rob;  Li,Gang
Favorite | TC[WOS]:8 TC[Scopus]:9  IF:9.9/10.3 | Submit date：2023/08/03
Covid-19  Data Mining  Employee Experience  Great Resignation  Hotel Competitiveness  Online Review  
Hotel AI service: Are employees still needed? Journal article
Wong, Ip Kin Anthony, Zhang, Tingting, Lin, Zhiwei (CJ), Peng, Qing. Hotel AI service: Are employees still needed?[J]. Journal of Hospitality and Tourism Management, 2023, 55, 416-424.
Authors:  Wong, Ip Kin Anthony;  Zhang, Tingting;  Lin, Zhiwei (CJ);  Peng, Qing
Favorite | TC[WOS]:28 TC[Scopus]:29  IF:7.6/8.3 | Submit date：2023/07/19
Artificial Intelligence  Employee  Hotel  Robots  Smart Service  Technology Acceptance  
Motivating strategic front-line employees for innovative sales in the digital transformation era: The mediating role of salesperson learning Journal article
Zheng,Yu Hao, Shi,Guicheng, Zhong,Hao, Liu,Matthew Tingchi, Lin,Zixiao. Motivating strategic front-line employees for innovative sales in the digital transformation era: The mediating role of salesperson learning[J]. Technological Forecasting and Social Change, 2023, 193, 122593.
Authors:  Zheng,Yu Hao;  Shi,Guicheng;  Zhong,Hao;  Liu,Matthew Tingchi;  Lin,Zixiao
Favorite | TC[WOS]:3 TC[Scopus]:7  IF:12.9/13.0 | Submit date：2023/08/03
Exploitative Learning  Exploratory Learning  Innovative Sales Performance  Salesforce Steering  Strategic Front-line Employee  
Artificial intelligence as a boundary-crossing object for employee engagement and performance Journal article
Prentice,Catherine, Wong,Ip Kin Anthony, Lin,Zhiwei (CJ). Artificial intelligence as a boundary-crossing object for employee engagement and performance[J]. Journal of Retailing and Consumer Services, 2023, 73, 103376.
Authors:  Prentice,Catherine;  Wong,Ip Kin Anthony;  Lin,Zhiwei (CJ)
Favorite | TC[WOS]:19 TC[Scopus]:31  IF:11.0/11.2 | Submit date：2023/08/03
Artificial Intelligence  Employee Engagement  Employee Performance  Service Research  
How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach Journal article
Chuqing Dong, Yafei Zhang, Song Ao. How to Engage Employees in Corporate Social Responsibility? Exploring Corporate Social Responsibility Communication Effects Through the Reasoned Action Approach[J]. Management Communication Quarterly, 2023, 38(1), 27-59.
Authors:  Chuqing Dong;  Yafei Zhang;  Song Ao
Favorite | TC[WOS]:7 TC[Scopus]:6  IF:1.9/2.6 | Submit date：2023/08/03
Corporate Social Responsibility Communication  Corporate Social Responsibility Engagement  Employee