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Application of Network Analysis Techniques for Customer In-store Behavior in Supermarket Conference paper
Zuo,Yi, Yada,Katsutoshi, Li,Tieshan, Chen,Philip. Application of Network Analysis Techniques for Customer In-store Behavior in Supermarket[C], 2019, 1861-1866.
Authors:  Zuo,Yi;  Yada,Katsutoshi;  Li,Tieshan;  Chen,Philip
Favorite | TC[WOS]:1 TC[Scopus]:6 | Submit date：2021/03/09
Customer Relationship Management  Customer Relationship Network  In-store Behavior  Network Analysis  Rfid  
State-of-the-art social customer relationship management Journal article
Chan,Irene Cheng Chu, Fong,Davis Ka Chio, Law,Rob, Fong,Lawrence Hoc Nang. State-of-the-art social customer relationship management[J]. Asia Pacific Journal of Tourism Research, 2018, 23(5), 423-436.
Authors:  Chan,Irene Cheng Chu;  Fong,Davis Ka Chio;  Law,Rob;  Fong,Lawrence Hoc Nang
Favorite | TC[WOS]:11 TC[Scopus]:22  IF:4.3/4.4 | Submit date：2019/08/01
Crm  Customer Relationship Management  Review  Social Crm  Social Media  State-of-the-art  
Systematic review of hospitality CRM research Journal article
Rob Law, Davis Ka Chio Fong, Irene Cheng Chu Chan, Lawrence Hoc Nang Fong. Systematic review of hospitality CRM research[J]. INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2018, 30(3), 1686-1704.
Authors:  Rob Law;  Davis Ka Chio Fong;  Irene Cheng Chu Chan;  Lawrence Hoc Nang Fong
Favorite | TC[WOS]:23 TC[Scopus]:26  IF:9.1/8.9 | Submit date：2018/10/30
Customer Relationship Management  Crm  Relationship Marketing  Review  Hospitality  
The influences of Internet-based collaboration and intimate interactions in buyer-supplier relationship on product innovation Journal article
Jie Wu, Zefu Wu, Steven Si. The influences of Internet-based collaboration and intimate interactions in buyer-supplier relationship on product innovation[J]. Journal of Business Research, 2016, 69(9), 3780-3787.
Authors:  Jie Wu;  Zefu Wu;  Steven Si
Favorite | TC[WOS]:28 TC[Scopus]:36  IF:10.5/11.2 | Submit date：2019/08/02
Buyer-supplier Relationship  Customer Equity Management  Internet-based Collaboration  Product Innovation  
Recommendation Systems for Web 2.0 Marketing Book chapter
出自: Data Mining for Service:Springer, Berlin, Heidelberg, 2014, 页码:171-196
Authors:  Wei, Chen;  Khoury, Richard;  Fong, Simon
Favorite | TC[WOS]:1 TC[Scopus]:2 | Submit date：2019/07/25
Social Network  Recommendation System  Temporal Relation  Customer Relationship Management  Online Social Network  
The Effect of Culture and Salespersons’ Retail Service Quality on Impulse Buying Journal article
Pornpitakpan, C., Han, J. H.. The Effect of Culture and Salespersons’ Retail Service Quality on Impulse Buying[J]. Australasian Marketing Journal, 2013, 85-93.
Authors:  Pornpitakpan, C.;  Han, J. H.
Favorite | TC[WOS]:28 TC[Scopus]:31  IF:4.0/6.2 | Submit date：2023/08/20
Cross-cultural Experiments  Cultural Dimensions  Singapore  United States Of America  Service Quality  Impulse Buying  Customer Relationship Management  Salesperson–customer Interaction