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Can customer participation promote hospitality frontline employees’ extra-role service behavior? Journal article
Xu, Angela J., Zhu, Ting Ting, Loi, Raymond, Chow, Cheris W.C.. Can customer participation promote hospitality frontline employees’ extra-role service behavior?[J]. International Journal of Contemporary Hospitality Management, 2022, 35(1), 218-234.
Authors:  Xu, Angela J.;  Zhu, Ting Ting;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:12 TC[Scopus]:12  IF:9.1/8.9 | Submit date：2023/02/08
Customer Participation  Extra-role Service Behavior  Negative Affect  Thriving  
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Loi, R., Xu, A. J. , Chow, C. W. C., Chan, W. W. H.. Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE[J]. Journal of Occupational and Organizational Psychology, 2020, 381-404.
Authors:  Loi, R.;  Xu, A. J. ;  Chow, C. W. C.;  Chan, W. W. H.
Favorite |   IF:4.9/6.2 | Submit date：2022/08/21
Work-family enrichment  Customer participation  Job crafting  Organization-based self-esteem (OBSE)  
Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE Journal article
Raymond Loi, Angela J. Xu, Cheris W.C. Chow, Wilco W.H. Chan. Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE[J]. JOURNAL OF OCCUPATIONAL AND ORGANIZATIONAL PSYCHOLOGY, 2019, 93(2), 381-404.
Authors:  Raymond Loi;  Angela J. Xu;  Cheris W.C. Chow;  Wilco W.H. Chan
Favorite | TC[WOS]:24 TC[Scopus]:25  IF:4.9/6.2 | Submit date：2020/01/08
Customer Participation  Job Crafting  Organization-based Self-esteem  Work-family Enrichment