Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE

UM > Faculty of Business Administration > DEPARTMENT OF MANAGEMENT AND MARKETING

Status	已發表Published
	Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE
	Loi, R.; Xu, A. J. ; Chow, C. W. C.; Chan, W. W. H.
	2020-06-01
Source Publication	Journal of Occupational and Organizational Psychology
ISSN	0963-1798
Pages	381-404
Abstract	Building on work-home resources model, we develop a conceptual model examining job crafting as the mediator between perceived customer participation and service employees’ work-to-family enrichment, and organization-based self-esteem (OBSE) as the moderator on this indirect relationship. Using two-wave survey data collected from hotel service employees, we found that customer participation can enrich employees’ family role through increased cognitive and relational job crafting. In addition, employees’ OBSE accentuates the positive linkage between customer participation and employees’ relational crafting, and subsequently their work-to-family enrichment. This study makes important contributions to extant literature on work-to-family enrichment and job crafting as well. It also carries important implications for organizations to support employees’ proactive participation in job crafting and enrich employees’ family life.
Keyword	Work-family enrichment Customer participation Job crafting Organization-based self-esteem (OBSE)
Language	英語English
The Source to Article	PB_Publication
PUB ID	44774
Document Type	Journal article
Collection	DEPARTMENT OF MANAGEMENT AND MARKETING
Recommended Citation GB/T 7714	Loi, R.,Xu, A. J. ,Chow, C. W. C.,et al. Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE[J]. Journal of Occupational and Organizational Psychology, 2020, 381-404.
APA	Loi, R.., Xu, A. J. ., Chow, C. W. C.., & Chan, W. W. H. (2020). Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE. Journal of Occupational and Organizational Psychology, 381-404.
MLA	Loi, R.,et al."Linking customer participation to service employees’ work-to-family enrichment: The role of job crafting and OBSE".Journal of Occupational and Organizational Psychology (2020):381-404.

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