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Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach Journal article
Xi Zhang, Xin Wei, Te Zhang, Sai Liang, Yao Ma, Rob Law. Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach[J]. Journal of Travel Research, 2024, 63(2), 428-446.
Authors:  Xi Zhang;  Xin Wei;  Te Zhang;  Sai Liang;  Yao Ma; et al.
Favorite | TC[WOS]:11 TC[Scopus]:12  IF:8.0/9.7 | Submit date:2023/08/03
Airbnb  Online Review  Seller-generated Content  Sentiment Expressions  Trust  
Infusing new insights: How do review novelty and inconsistency shape the usefulness of online travel reviews? Journal article
Xi Zhang, Xiaoxia Zhang, Sai Liang, Yang Yang, Rob Law. Infusing new insights: How do review novelty and inconsistency shape the usefulness of online travel reviews?[J]. Tourism Management, 2022, 96, 104703.
Authors:  Xi Zhang;  Xiaoxia Zhang;  Sai Liang;  Yang Yang;  Rob Law
Favorite | TC[WOS]:23 TC[Scopus]:24  IF:10.9/11.5 | Submit date:2023/02/28
Perceived Usefulness  Review Novelty  Review Inconsistency  Heuristic-systematic Model  Online Travel Review  
How does constraining description affect guest booking decisions and satisfaction? Journal article
Lanfei Gao, Hui Li , Sai Liang, Jingjing Yang, Rob Law. How does constraining description affect guest booking decisions and satisfaction?[J]. Tourism Management, 2022, 93, 104607.
Authors:  Lanfei Gao;  Hui Li ;  Sai Liang;  Jingjing Yang;  Rob Law
Favorite | TC[WOS]:23 TC[Scopus]:26  IF:10.9/11.5 | Submit date:2022/08/02
Constraining Description  Guest Booking Decision  Guest Satisfaction  Information Disclosure  Sharing Economy  
Power of apologetic responses in online travel community Journal article
Xiaoshu Guo, Qiang Ye, Rob Law, Sai Liang, Yan Zhang. Power of apologetic responses in online travel community[J]. International Journal of Hospitality Management, 2022, 103, 103208.
Authors:  Xiaoshu Guo;  Qiang Ye;  Rob Law;  Sai Liang;  Yan Zhang
Favorite | TC[WOS]:10 TC[Scopus]:14  IF:9.9/10.3 | Submit date:2022/05/13
Apologetic Responses  Machine Learning  Online Reviews  Service Recovery