Residential College | false |
Status | 已發表Published |
Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach | |
Xi Zhang1; Xin Wei1; Te Zhang1; Sai Liang2; Yao Ma1; Rob Law3 | |
2024-02 | |
Source Publication | Journal of Travel Research |
ABS Journal Level | 4 |
ISSN | 0047-2875 |
Volume | 63Issue:2Pages:428-446 |
Abstract | Studies have confirmed the ineffectiveness of sentiment expressions generated by sellers in improving guests’ purchasing intentions. However, how sentiment expressions can influence guest behavior and host performance remains unclear, given the relative importance of seller-generated content in peer-to-peer rental platforms. After collecting data from Airbnb and developing empirical models, this study confirmed that hosts’ sentiment expressions largely benefit from their online performance. This case is especially true when their properties did not receive high-quality negative reviews. To further reveal the mechanism behind this effect, we further conducted two experiments. Results show that trust plays an intermediary role in the relationship between hosts’ sentiment expressions and guests’ purchasing intentions. This work contributes to tourism literature and property owners on peer-to-peer rental platforms in practice. |
Keyword | Airbnb Online Review Seller-generated Content Sentiment Expressions Trust |
DOI | 10.1177/00472875231158598 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000951597900001 |
Publisher | SAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320 |
Scopus ID | 2-s2.0-85150966113 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Sai Liang |
Affiliation | 1.College of Management and Economics,Tianjin University,Tianjin,China 2.College of Tourism and Service Management,Nankai University,Tianjin,China 3.Asia-Pacific Academy of Economics and Management. Integrated Resort and Tourism Management,Faculty of Business Administration,University of Macau,S.A.R,Macao |
Recommended Citation GB/T 7714 | Xi Zhang,Xin Wei,Te Zhang,et al. Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach[J]. Journal of Travel Research, 2024, 63(2), 428-446. |
APA | Xi Zhang., Xin Wei., Te Zhang., Sai Liang., Yao Ma., & Rob Law (2024). Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach. Journal of Travel Research, 63(2), 428-446. |
MLA | Xi Zhang,et al."Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach".Journal of Travel Research 63.2(2024):428-446. |
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