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Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach
Xi Zhang1; Xin Wei1; Te Zhang1; Sai Liang2; Yao Ma1; Rob Law3
2024-02
Source PublicationJournal of Travel Research
ABS Journal Level4
ISSN0047-2875
Volume63Issue:2Pages:428-446
Abstract

Studies have confirmed the ineffectiveness of sentiment expressions generated by sellers in improving guests’ purchasing intentions. However, how sentiment expressions can influence guest behavior and host performance remains unclear, given the relative importance of seller-generated content in peer-to-peer rental platforms. After collecting data from Airbnb and developing empirical models, this study confirmed that hosts’ sentiment expressions largely benefit from their online performance. This case is especially true when their properties did not receive high-quality negative reviews. To further reveal the mechanism behind this effect, we further conducted two experiments. Results show that trust plays an intermediary role in the relationship between hosts’ sentiment expressions and guests’ purchasing intentions. This work contributes to tourism literature and property owners on peer-to-peer rental platforms in practice.

KeywordAirbnb Online Review Seller-generated Content Sentiment Expressions Trust
DOI10.1177/00472875231158598
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaSocial Sciences - Other Topics
WOS SubjectHospitality, Leisure, Sport & Tourism
WOS IDWOS:000951597900001
PublisherSAGE PUBLICATIONS INC, 2455 TELLER RD, THOUSAND OAKS, CA 91320
Scopus ID2-s2.0-85150966113
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorSai Liang
Affiliation1.College of Management and Economics,Tianjin University,Tianjin,China
2.College of Tourism and Service Management,Nankai University,Tianjin,China
3.Asia-Pacific Academy of Economics and Management. Integrated Resort and Tourism Management,Faculty of Business Administration,University of Macau,S.A.R,Macao
Recommended Citation
GB/T 7714
Xi Zhang,Xin Wei,Te Zhang,et al. Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach[J]. Journal of Travel Research, 2024, 63(2), 428-446.
APA Xi Zhang., Xin Wei., Te Zhang., Sai Liang., Yao Ma., & Rob Law (2024). Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach. Journal of Travel Research, 63(2), 428-446.
MLA Xi Zhang,et al."Power of Sentiment Expressions on Peer-to-Peer Rental Platforms: A Mixed-Method Approach".Journal of Travel Research 63.2(2024):428-446.
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