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Online group-buying: The effect of deal popularity on consumer purchase intention Journal article
Chow, Cheris W.C., Chow, Clement S.F., Lai, Jennifer Y.M., Zhang, Lida L.. Online group-buying: The effect of deal popularity on consumer purchase intention[J]. Journal of Consumer Behaviour, 2022, 21(2), 387-399.
Authors:  Chow, Cheris W.C.;  Chow, Clement S.F.;  Lai, Jennifer Y.M.;  Zhang, Lida L.
Favorite | TC[WOS]:6 TC[Scopus]:8  IF:4.4/5.0 | Submit date：2022/04/06
Returning good for evil: A study of customer incivility and extra-role customer service Journal article
Zhu,Julie N.Y., Lam,Long W., Lai,Jennifer Y.M.. Returning good for evil: A study of customer incivility and extra-role customer service[J]. International Journal of Hospitality Management, 2019, 81, 65-72.
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | TC[WOS]:74 TC[Scopus]:84 | Submit date：2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement  
Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal Journal article
Schaubroeck,John M., Lam,Long W., Lai,Jennifer Y.M., Lennard,Anna C., Peng,Ann C., Chan,Ka Wai. Changing experiences of work dirtiness, occupational disidentification, and employee withdrawal[J]. Journal of Applied Psychology, 2018, 103(10), 1086-1100.
Authors:  Schaubroeck,John M.;  Lam,Long W.;  Lai,Jennifer Y.M.;  Lennard,Anna C.;  Peng,Ann C.; et al.
Favorite | TC[WOS]:41 TC[Scopus]:45 | Submit date：2019/08/01
Dirty Work  Leadership  Occupational Disidentification  Withdrawal Behavior  Work Dirtiness  
An Institutional Perspective on Modernization and Sex-appeal Advertising Journal article
Chung Leung Luk, Cheris W.C. Chow, Wendy W.N. Wan, Jennifer Y.M. Lai, Isabel Fu, Candy P.S. Fong. An Institutional Perspective on Modernization and Sex-appeal Advertising[J]. ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 2017, 29(2), 220-238.
Authors:  Chung Leung Luk;  Cheris W.C. Chow;  Wendy W.N. Wan;  Jennifer Y.M. Lai;  Isabel Fu; et al.
Favorite | TC[WOS]:4 TC[Scopus]:6  IF:3.9/4.6 | Submit date：2019/09/17
China  Attitudes  Modernization  Nudity  Sexual Ads  
What good soldiers are made of: the role of personality similarity Journal article
Jennifer Y.M. Lai, Simon S.K. Lam, Cheris W.C. Chow. What good soldiers are made of: the role of personality similarity[J]. Journal of Managerial Psychology, 2015, 30(8), 1003-1018.
Authors:  Jennifer Y.M. Lai;  Simon S.K. Lam;  Cheris W.C. Chow
Favorite | TC[WOS]:5 TC[Scopus]:5  IF:3.1/4.5 | Submit date：2019/08/01
Organizational Citizenship Behaviour  Social Exchange Theory  Personality Similarity  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Cheris W.C. Chow, Jennifer Y.M. Lai, Raymond Loi. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation[J]. Tourism Management, 2015, 48, 362-369.
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite | TC[WOS]:53 TC[Scopus]:60  IF:10.9/11.5 | Submit date：2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent  
Market Signals: Website Investment and Physical Store Existence Journal article
Xuehua Wang, Wing Chi Chow, Zhilin Yang, Jennifer Y.M. Lai. Market Signals: Website Investment and Physical Store Existence[J]. Asia Pacific Journal of Marketing and Logistics, 2014, 26(1), 94-113.
Authors:  Xuehua Wang;  Wing Chi Chow;  Zhilin Yang;  Jennifer Y.M. Lai
Favorite | TC[WOS]:3 TC[Scopus]:7  IF:3.9/4.6 | Submit date：2019/10/17
Internet Marketing  Consumer Behaviour  
Market signals: Web site investment and physical store existence Journal article
Wang,Xuehua, Chow,Wing Chi, Yang,Zhilin, Lai,Jennifer Y.M.. Market signals: Web site investment and physical store existence[J]. Asia Pacific Journal of Marketing and Logistics, 2014, 26(1), 94-113.
Authors:  Wang,Xuehua;  Chow,Wing Chi;  Yang,Zhilin;  Lai,Jennifer Y.M.
Favorite | TC[WOS]:3 TC[Scopus]:7  IF:3.9/4.6 | Submit date：2019/08/01
Consumer Behaviour  Internet Marketing  
Working under a committed boss: A test of the relationship between supervisors' and subordinates' affective commitment Journal article
Loi, Raymond, Lai, Jennifer Y.M., Lam, Long W.. Working under a committed boss: A test of the relationship between supervisors' and subordinates' affective commitment[J]. The Leadership Quarterly, 2012, 23(3), 466-475.
Authors:  Loi, Raymond;  Lai, Jennifer Y.M.;  Lam, Long W.
Favorite | TC[WOS]:52 TC[Scopus]:53  IF:9.1/12.4 | Submit date：2019/12/22
Organizational Commitment  Work Performance  Extra-role Performance  Power Distance  Social Information