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Learn or loaf? How employees react to team members’ extra-role customer service behavior. Conference paper
Tan, Alice Jiamin, Loi, Raymond, Chow, Cheris Wing Chi, Tang, Huihui, Fu, Isabel Siu Fong. Learn or loaf? How employees react to team members’ extra-role customer service behavior.[C], 2024.
Authors:  Tan, Alice Jiamin;  Loi, Raymond;  Chow, Cheris Wing Chi;  Tang, Huihui;  Fu, Isabel Siu Fong
Favorite |  | Submit date：2024/08/30
Coworkers' responses to knowledge sharing: The moderating role of a knowledge contributor's job competence Journal article
Tang Paul, Lai Jennifer Y. M., Chen Xiaoyun, Fu Siu Fong Isabel. Coworkers' responses to knowledge sharing: The moderating role of a knowledge contributor's job competence[J]. The Learning Organization, 2024, 31(5), 673-692.
Authors:  Tang Paul;  Lai Jennifer Y. M.;  Chen Xiaoyun;  Fu Siu Fong Isabel
Favorite | TC[WOS]:2 TC[Scopus]:2  IF:2.6/2.5 | Submit date：2024/02/19
Knowledge Sharing  Peer Respect  Helping  Social Exchange Theory  Job Competence  
A Gender-Focused Review of the Effect of Message Source Attractiveness on Persuasion: Implications for Marketers and Advertisers Journal article
Pornpitakpan, Chanthika, Qiuling Li, Siu Fong Isabel Fu. A Gender-Focused Review of the Effect of Message Source Attractiveness on Persuasion: Implications for Marketers and Advertisers[J]. Communications: The European Journal of Communication Research, 2017, 42(2), 195–237.
Authors:  Pornpitakpan, Chanthika;  Qiuling Li;  Siu Fong Isabel Fu
Favorite | TC[Scopus]:5  IF:1.5/1.5 | Submit date：2019/09/06
Source Attractiveness  Attitude Change  Persuasion  Persuasive Communication  Literature Review  
How To Solve Inter-Client Conflicts In Service Encounters? Conference paper
Xuehua Wang, Cheris W.C. Chow, Siu Fong Isabel Fu. How To Solve Inter-Client Conflicts In Service Encounters?[C], 2014, 1470.
Authors:  Xuehua Wang;  Cheris W.C. Chow;  Siu Fong Isabel Fu
Favorite |  | Submit date：2019/11/01