| Status | 已發表Published |
| How To Solve Inter-Client Conflicts In Service Encounters? | |
Xuehua Wang1; Cheris W.C. Chow2 ; Siu Fong Isabel Fu2
| |
| 2014 | |
| Conference Name | ANZMAC Annual Conference 2014 |
| Source Publication | ANZMAC 2014 Proceedings
 |
| Pages | 1470 |
| Conference Date | December 1-3, 2014 |
| Conference Place | Brisbane, Australia |
| Abstract | Drawing upon Interpersonal circumplex model, complementarity concept, and justice theories; the current research is able to provide insights and implications to the service literature by uncovering the mechanism about how to solve inter-client conflicts; thus speeding up the service recovery process and increase customer satisfaction in service encounters. |
| Language | 英語English |
| Document Type | Conference paper |
| Collection | DEPARTMENT OF MANAGEMENT AND MARKETING |
| Affiliation | 1.Shanghai University of Finance and Economics 2.University of Macau |
| Recommended Citation GB/T 7714 | Xuehua Wang,Cheris W.C. Chow,Siu Fong Isabel Fu. How To Solve Inter-Client Conflicts In Service Encounters?[C], 2014, 1470. |
| APA | Xuehua Wang., Cheris W.C. Chow., & Siu Fong Isabel Fu (2014). How To Solve Inter-Client Conflicts In Service Encounters?. ANZMAC 2014 Proceedings, 1470. |
| Files in This Item: | There are no files associated with this item. | |||||
Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.
Edit Comment