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Gender Stereotyping in Robot Service Failures Journal article
Huang, Huiling, Chen, Faye Feier, Liu, Stephanie Q.. Gender Stereotyping in Robot Service Failures[J]. Journal of Hospitality & Tourism Research, 2024.
Authors:  Huang, Huiling;  Chen, Faye Feier;  Liu, Stephanie Q.
Favorite | TC[WOS]:0 TC[Scopus]:1  IF:4.4/5.0 | Submit date：2024/12/05
Artificial Intelligence  Service Robot  Service Failure  Gender Stereotyping  Communion  Tolerance  
Does Being There Still Matter After a Service Failure? The Impact of Robots' Physical Presence on Customer Satisfaction. Journal article
Yu Jing, Liu Xiaoming, Li Jun. Does Being There Still Matter After a Service Failure? The Impact of Robots' Physical Presence on Customer Satisfaction.[J]. Current Issues in Tourism, 2024.
Authors:  Yu Jing;  Liu Xiaoming;  Li Jun
Microsoft Word | Favorite | TC[WOS]:0 TC[Scopus]:1  IF:5.7/6.7 | Submit date：2024/06/25
Service Failure  Physical Presence  Service Outcome  Service Type  
Does being there still matter after a service failure? The impact of robots’ physical presence on customer satisfaction Journal article
Yu, Jing, Liu, Xiaoming, Li, Jun. Does being there still matter after a service failure? The impact of robots’ physical presence on customer satisfaction[J]. Current Issues in Tourism, 2024.
Authors:  Yu, Jing;  Liu, Xiaoming;  Li, Jun
Favorite | TC[WOS]:0 TC[Scopus]:1  IF:5.7/6.7 | Submit date：2024/08/05
physical presence  Service failure  service outcome  service type