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Smart hotels but not necessarily smart decisions: the smartness paradox Journal article
Wong, Ip Kin Anthony, Xiao, Ya, Lin, Zhiwei (CJ), Sun, Danni, Huang, Jingwen (Daisy), Liu, Matthew. Smart hotels but not necessarily smart decisions: the smartness paradox[J]. International Journal of Contemporary Hospitality Management, 2024.
Authors:  Wong, Ip Kin Anthony;  Xiao, Ya;  Lin, Zhiwei (CJ);  Sun, Danni;  Huang, Jingwen (Daisy); et al.
Favorite | TC[WOS]:3 TC[Scopus]:3  IF:9.1/8.9 | Submit date：2024/05/16
Artificial Intelligence  Experience  Futuristic Lifestyle  Robot  Smart Service  
Toward a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study Journal article
Tang,Xiangjie, Fong,Lawrence Hoc Nang, So,Amy Siu Ian. Toward a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study[J]. International Journal of Contemporary Hospitality Management, 2023, 36(1), 155-181.
Authors:  Tang,Xiangjie;  Fong,Lawrence Hoc Nang;  So,Amy Siu Ian
Favorite | TC[WOS]:2 TC[Scopus]:2  IF:9.1/8.9 | Submit date：2023/08/03
Accommodation Experience  Behavioral Intentions  Emotional Experiences  Gratitude  Service Recovery  Yuanfen  
Towards a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study Journal article
Tang, X, Fong, L. H. N., So, Siu Ian (Amy). Towards a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study[J]. International Journal of Contemporary Hospitality Management, 2023.
Authors:  Tang, X;  Fong, L. H. N.;  So, Siu Ian (Amy)
Favorite |   IF:9.1/8.9 | Submit date：2023/08/28
Yuanfen  Accommodation Experience  Service Recovery  
How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory Journal article
Pan, Yu, Xu, Jing, Luo, Jian Ming, Law, Rob. How Fear of COVID-19 Affects Service Experience and Recommendation Intention in Theme Parks: An Approach of Integrating Protection Motivation Theory and Experience Economy Theory[J]. Frontiers in Psychology, 2022, 13, 809520.
Authors:  Pan, Yu;  Xu, Jing;  Luo, Jian Ming;  Law, Rob
Favorite | TC[WOS]:7 TC[Scopus]:7  IF:2.6/3.3 | Submit date：2022/06/14
Experience Economy Theory  Fear Of Covid-19  Participation  Perceived Risk  Protection Motivation Theory  Recommendation Intention  Service Experience  
Sensory marketing in hospitality: a critical synthesis and reflection Review article
2022
Authors:  Fong, Lawrence Hoc Nang;  Lei, Soey Sut Ieng;  Chow, Cheris W.C.;  Lam, Long W.
Favorite | TC[WOS]:15 TC[Scopus]:13  IF:9.1/8.9 | Submit date：2023/01/30
Cross-modal Correspondence  Five Senses  Sensory Congruence  Sensory Marketing  Service Experience  
Preparing pre-service language teachers to teach critical thinking: Can overseas field school experience make a difference? Journal article
Yuan, R., Yang , M., Lee, I.. Preparing pre-service language teachers to teach critical thinking: Can overseas field school experience make a difference?[J]. Thinking Skills and Creativity, 2021, 1-12.
Authors:  Yuan, R.;  Yang , M.;  Lee, I.
Favorite |   IF:3.5/4.1 | Submit date：2022/08/22
Critical Thinking Pre-service Language Teachers Overseas Field Experience a Socio-cultural Perspective  
Factors Affecting the Adoption of Embedded Mobile Finance Functions Journal article
Sam, K. M., Chan, W. H., Chatwin, C. R.. Factors Affecting the Adoption of Embedded Mobile Finance Functions[J]. Journal of Information Technology Management, 2020, 58-78.
Authors:  Sam, K. M.;  Chan, W. H.;  Chatwin, C. R.
Favorite |  | Submit date：2022/08/30
mobile finance  mobile payment ecosystem  flow experience  perceived financial benefit  perceived financial cost  non-bank third-party financial service provider  
How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations Journal article
Yang,Yan, Liu,Xiaoming, Li,Jun. How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations[J]. Journal of Travel and Tourism Marketing, 2015, 32, S97-S113.
Authors:  Yang,Yan;  Liu,Xiaoming;  Li,Jun
Favorite | TC[WOS]:52 TC[Scopus]:67 | Submit date：2019/08/15
Customer ExperienCe (Ce)  Customer-based Brand Equity For Tourism Destination (Cbbetd)  Mainland Chinese Outbound Tourists  Service Performance  Word-of-mouth (Wom)  
When should service firms provide free experience service? Journal article
Wenhui Zhou, Zhaotong Lian, Jinbiao Wu. When should service firms provide free experience service?[J]. European Journal of Operational Research, 2014, 234(3), 830-838.
Authors:  Wenhui Zhou;  Zhaotong Lian;  Jinbiao Wu
Favorite | TC[WOS]:9 TC[Scopus]:14  IF:6.0/5.9 | Submit date：2019/08/01
Delay-sensitive  Experience Service  Or In Service Industries  Queueing  Revenue Management  
Understanding the exhibition attendees’ evaluation of their experiences: A comparison between high versus low mindful visitors Journal article
Choe, Yeongbae, Lee, Sang-Min, Kim, Dae-Kwan. Understanding the exhibition attendees’ evaluation of their experiences: A comparison between high versus low mindful visitors[J]. Journal of Travel & Tourism Marketing, 2014, 31(7), 899-914.
Authors:  Choe, Yeongbae;  Lee, Sang-Min;  Kim, Dae-Kwan
Favorite | TC[WOS]:25 TC[Scopus]:28  IF:8.2/8.5 | Submit date：2019/10/21
Mindfulness  Experience  Segmentation  Service Quality  Exhibition Attendees