Residential College | false |
Status | 已發表Published |
How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations | |
Yang,Yan1; Liu,Xiaoming2; Li,Jun3 | |
2015-12-18 | |
Source Publication | Journal of Travel and Tourism Marketing |
ABS Journal Level | 2 |
ISSN | 10548408 |
Volume | 32Pages:S97-S113 |
Abstract | In this study we examine the impact of customer experience (CE) on customer-based brand equity (CBBE) for tourism destinations. Breaking down CE into the constituents of service performance, word-of-mouth(WOM), and advertising, we use a structural equation model to test survey data gathered from Mainland Chinese outbound tourists. We found that destination service performance (DSP) has the most significant impact on destination brand equity, followed by WOM. Advertising does not show a significant effect. This study also confirms the structure of destination brand equity. Based on results, this study offers some managerial insights into the effective building of destination brand equity. |
Keyword | Customer ExperienCe (Ce) Customer-based Brand Equity For Tourism Destination (Cbbetd) Mainland Chinese Outbound Tourists Service Performance Word-of-mouth (Wom) |
DOI | 10.1080/10548408.2014.997959 |
URL | View the original |
Language | 英語English |
WOS ID | WOS:000366690500008 |
Scopus ID | 2-s2.0-84928405988 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Corresponding Author | Liu,Xiaoming |
Affiliation | 1.School of Sports Science and Engineering,East China University of Science and Technology,,Shanghai,200237,China 2.University of Macau,,Macau,Macao 3.University of Macau,,Macau,Macao |
Corresponding Author Affilication | University of Macau |
Recommended Citation GB/T 7714 | Yang,Yan,Liu,Xiaoming,Li,Jun. How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations[J]. Journal of Travel and Tourism Marketing, 2015, 32, S97-S113. |
APA | Yang,Yan., Liu,Xiaoming., & Li,Jun (2015). How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations. Journal of Travel and Tourism Marketing, 32, S97-S113. |
MLA | Yang,Yan,et al."How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations".Journal of Travel and Tourism Marketing 32(2015):S97-S113. |
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