Residential Collegefalse
Status已發表Published
How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations
Yang,Yan1; Liu,Xiaoming2; Li,Jun3
2015-12-18
Source PublicationJournal of Travel and Tourism Marketing
ABS Journal Level2
ISSN10548408
Volume32Pages:S97-S113
Abstract

In this study we examine the impact of customer experience (CE) on customer-based brand equity (CBBE) for tourism destinations. Breaking down CE into the constituents of service performance, word-of-mouth(WOM), and advertising, we use a structural equation model to test survey data gathered from Mainland Chinese outbound tourists. We found that destination service performance (DSP) has the most significant impact on destination brand equity, followed by WOM. Advertising does not show a significant effect. This study also confirms the structure of destination brand equity. Based on results, this study offers some managerial insights into the effective building of destination brand equity.

KeywordCustomer ExperienCe (Ce) Customer-based Brand Equity For Tourism Destination (Cbbetd) Mainland Chinese Outbound Tourists Service Performance Word-of-mouth (Wom)
DOI10.1080/10548408.2014.997959
URLView the original
Language英語English
WOS IDWOS:000366690500008
Scopus ID2-s2.0-84928405988
Fulltext Access
Citation statistics
Document TypeJournal article
CollectionDEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorLiu,Xiaoming
Affiliation1.School of Sports Science and Engineering,East China University of Science and Technology,,Shanghai,200237,China
2.University of Macau,,Macau,Macao
3.University of Macau,,Macau,Macao
Corresponding Author AffilicationUniversity of Macau
Recommended Citation
GB/T 7714
Yang,Yan,Liu,Xiaoming,Li,Jun. How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations[J]. Journal of Travel and Tourism Marketing, 2015, 32, S97-S113.
APA Yang,Yan., Liu,Xiaoming., & Li,Jun (2015). How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations. Journal of Travel and Tourism Marketing, 32, S97-S113.
MLA Yang,Yan,et al."How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations".Journal of Travel and Tourism Marketing 32(2015):S97-S113.
Files in This Item:
There are no files associated with this item.
Related Services
Recommend this item
Bookmark
Usage statistics
Export to Endnote
Google Scholar
Similar articles in Google Scholar
[Yang,Yan]'s Articles
[Liu,Xiaoming]'s Articles
[Li,Jun]'s Articles
Baidu academic
Similar articles in Baidu academic
[Yang,Yan]'s Articles
[Liu,Xiaoming]'s Articles
[Li,Jun]'s Articles
Bing Scholar
Similar articles in Bing Scholar
[Yang,Yan]'s Articles
[Liu,Xiaoming]'s Articles
[Li,Jun]'s Articles
Terms of Use
No data!
Social Bookmark/Share
All comments (0)
No comment.
 

Items in the repository are protected by copyright, with all rights reserved, unless otherwise indicated.