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How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China Journal article
Hong, Zijing, Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China[J]. European Journal of Marketing, 2024.
Authors:  Hong, Zijing;  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.7/5.5 | Submit date：2024/10/10
Felt Responsibility For Constructive Change  Internal Marketing Orientation  Job Crafting  Positive Word Of Mouth  
What motivates international tourists’ positive word-of-mouth? The effect of individualist and collectivist cultural orientations Journal article
Zhong, Lina, Zhu, Mengyao, Li, Xiaonan, Morrison, Alastair M., Camilleri, Mark Anthony. What motivates international tourists’ positive word-of-mouth? The effect of individualist and collectivist cultural orientations[J]. Tourism Review, 2024.
Authors:  Zhong, Lina;  Zhu, Mengyao;  Li, Xiaonan;  Morrison, Alastair M.;  Camilleri, Mark Anthony
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:7.3/7.2 | Submit date：2024/05/16
Electronic Word-of-mouth (Ewom)  Erg Theory  Incentives  Individualism-collectivism  Positive Word-of-mouth (Pwom)  Word-of-mouth (Wom)  
Turning hotel employees into brand champions: The roles of well-conntected leaders’ and organizational identification Journal article
Chan, W. W. H., Chow, C. W. C, Loi, R., Xu, A. J.. Turning hotel employees into brand champions: The roles of well-conntected leaders’ and organizational identification[J]. Journal of Hospitality and Tourism Research, 2018, 1232-1253.
Authors:  Chan, W. W. H.;  Chow, C. W. C;  Loi, R.;  Xu, A. J.
Favorite |  | Submit date：2022/08/21
hotel employees  leader–leader exchange  organizational identification  positive word of mouth  
TURNING HOTEL EMPLOYEES INTO BRAND CHAMPIONS: THE ROLES OF WELL-CONNECTED LEADERS AND ORGANIZATIONAL IDENTIFICATION Journal article
Wilco W. H. Chan, Cheris W. C. Chow, Raymond Loi, Angela J. Xu. TURNING HOTEL EMPLOYEES INTO BRAND CHAMPIONS: THE ROLES OF WELL-CONNECTED LEADERS AND ORGANIZATIONAL IDENTIFICATION[J]. Journal of Hospitality & Tourism Research, 2018, 42(8), 1232-1253.
Authors:  Wilco W. H. Chan;  Cheris W. C. Chow;  Raymond Loi;  Angela J. Xu
Favorite | TC[WOS]:6 TC[Scopus]:6  IF:4.4/5.0 | Submit date：2018/10/30
Hotel Employees  Leader-leader Exchange  Organizational Identification  Positive Word Of Mouth