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Discovery of smart hotels’ competitiveness based on online reviews Journal article
Song, Baobao, Xia, Haiyang, Law, Rob, Muskat, Birgit, Li, Gang. Discovery of smart hotels’ competitiveness based on online reviews[J]. International Journal of Hospitality Management, 2024, 123, 103926.
Authors:  Song, Baobao;  Xia, Haiyang;  Law, Rob;  Muskat, Birgit;  Li, Gang
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2024/10/10
Ai Method  Competitiveness  Online Review Data  Smart Hotel  Theory Of Lodging  
Words meet photos: How visual content impact rating Journal article
Liu, Xinxin, Zhang, Ziqiong, Law, Rob, Zhang, Zili. Words meet photos: How visual content impact rating[J]. International Journal of Hospitality Management, 2024, 123, 103945.
Authors:  Liu, Xinxin;  Zhang, Ziqiong;  Law, Rob;  Zhang, Zili
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2024/10/10
Deep Learning  Expectation Confirmation Theory  Fit Informativeness  Hotel Booking Platforms  User-generated Photos  
A Case Study in Hong Kong–Developing Qualification Framework for Hotel Frontline Staff Journal article
Sunny Sun, Man Fai Dennis Tsang, Rob Law. A Case Study in Hong Kong–Developing Qualification Framework for Hotel Frontline Staff[J]. Journal of Quality Assurance in Hospitality & Tourism, 2024, 25(5), 1384-1401.
Authors:  Sunny Sun;  Man Fai Dennis Tsang;  Rob Law
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:2.6/2.9 | Submit date：2023/01/30
Competency  Hong Kong  Hotel Front Office  Prior Learning  Qualification Framework  
Does perceived yuanfen impact Chinese customers’ hotel ratings? Journal article
Tang, Xiangjie, Fong, Lawrence Hoc Nang. Does perceived yuanfen impact Chinese customers’ hotel ratings?[J]. International Journal of Hospitality Management, 2024, 122, 103871.
Authors:  Tang, Xiangjie;  Fong, Lawrence Hoc Nang
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2024/08/05
Chinese Culture  Hotel Rating  Psychological Closeness  Service Quality  Yuanfen  
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction Journal article
Sun, Sunny, Ye, Huiyue, Law, Rob. Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction[J]. International Journal of Contemporary Hospitality Management, 2024.
Authors:  Sun, Sunny;  Ye, Huiyue;  Law, Rob
Favorite | TC[WOS]:0 TC[Scopus]:1  IF:9.1/8.9 | Submit date：2024/10/10
Anthropomorphism  Cognitive–analytical Task  Emotional–social Task  Hotel Service Robot  Human–robot Interaction  
May the force be with you: Star Wars and the gamified hotel journey Other
2024-07-01
Authors:  Wong, Ip Kin Anthony;  Xu, Yahui;  Lian, Qi Lilith
Favorite | TC[WOS]:1 TC[Scopus]:1 | Submit date：2024/08/05
Customer Journey  Gamification  Hotel  Star Wars  Touchpoint  
Exploration of Hotel Reservation Through Mobile Online Travel Agencies Journal article
Sun, Sunny, Law, Rob, Hyun, Sunghyup Sean. Exploration of Hotel Reservation Through Mobile Online Travel Agencies[J]. International Journal of Tourism Research, 2024, 26(4), e2734.
Authors:  Sun, Sunny;  Law, Rob;  Hyun, Sunghyup Sean
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:4.1/4.7 | Submit date：2024/09/03
Hotel Reservation  Mobile  Online Travel Agencies  Tourists  
Hotel quarantine and trip-induced wellbeing: the buffering effect of online crisis support Journal article
Lin, Zhiwei, Wong, Ip Kin Anthony, Yang, Fiona X.. Hotel quarantine and trip-induced wellbeing: the buffering effect of online crisis support[J]. Tourism Recreation Research, 2024.
Authors:  Lin, Zhiwei;  Wong, Ip Kin Anthony;  Yang, Fiona X.
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.4/4.1 | Submit date：2024/05/16
Anxiety  Covid-19  Hotel Quarantine  Online Crisis Support  Wellbeing  
Recipe for perceived personalization in hotels Journal article
Lei,Soey Sut Ieng, Wang,Dan, Fong,Lawrence Hoc Nang, Ye,Shun. Recipe for perceived personalization in hotels[J]. Tourism Management, 2024, 100, 104818.
Authors:  Lei,Soey Sut Ieng;  Wang,Dan;  Fong,Lawrence Hoc Nang;  Ye,Shun
Favorite | TC[WOS]:3 TC[Scopus]:4  IF:10.9/11.5 | Submit date：2023/08/03
Actual Personalization  Hotel  Mixed-study  Perceived Personalization  Service Effort  Surprise  
“Touch over tech”: a longitudinal examination of human touch along a travel journey Journal article
Lei,Sut Ieng, Fong,Lawrence Hoc Nang, Ye,Shun. “Touch over tech”: a longitudinal examination of human touch along a travel journey[J]. International Journal of Contemporary Hospitality Management, 2024, 36(3), 927-945.
Authors:  Lei,Sut Ieng;  Fong,Lawrence Hoc Nang;  Ye,Shun
Favorite | TC[WOS]:4 TC[Scopus]:4  IF:9.1/8.9 | Submit date：2023/08/03
Hospitality  Hotel Stay  Human Touch  Service Encounter  Tech–touch Balance  Travel Journey