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Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels Journal article
Cheong,Fan, Law,Rob. Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels[J]. Cogent Social Sciences, 2023, 9(1).
Authors:  Cheong,Fan;  Law,Rob
Favorite | TC[WOS]:8 TC[Scopus]:11  IF:1.3/1.7 | Submit date：2023/08/03
Covid-19  Experiential Quality  Service Quality  Unmanned Smart Hotels  
How does perceived value affect travelers’ satisfaction and loyalty Journal article
Yan Yang, Xiaoming Liu, Fengjie Jing, Jun Li. How does perceived value affect travelers’ satisfaction and loyalty[J]. SOCIAL BEHAVIOR AND PERSONALITY, 2014, 42(10), 1733-1744.
Authors:  Yan Yang;  Xiaoming Liu;  Fengjie Jing;  Jun Li
Favorite | TC[WOS]:17 TC[Scopus]:26  IF:1.0/1.5 | Submit date：2019/10/17
Perceived Value  Quality Value  Emotional Value  Price Value  Mainland Chinese Outbound Tourists  Experiential Value