Residential College | false |
Status | 已發表Published |
How does perceived value affect travelers’ satisfaction and loyalty | |
Yan Yang1; Xiaoming Liu2; Fengjie Jing3; Jun Li2 | |
2014 | |
Source Publication | SOCIAL BEHAVIOR AND PERSONALITY |
ISSN | 0301-2212 |
Volume | 42Issue:10Pages:1733-1744 |
Abstract | Although value is regarded as one of the means by which marketers can build their core competence, in previous research in the tourism field only the effect of travelers’ overall perception of value on their attitude and behavior has been addressed. By analyzing data from a survey conducted with Mainland Chinese outbound tourists, we examined the effects of travelers’ perceptions of quality value, emotional value, price value, and experiential value on their satisfaction and loyalty towards destinations. The results showed that both emotional value and quality value had strong positive influences on travelers’ satisfaction and loyalty in an outbound tourism setting, and that the emotional value played the greatest role. The experiential value had a significant impact on travelers’ loyalty. These findings provide tourism managers with insights into how to improve travelers’ satisfaction and loyalty by means of adding value. |
Keyword | Perceived Value Quality Value Emotional Value Price Value Mainland Chinese Outbound Tourists Experiential Value |
DOI | 10.2224/sbp.2014.42.10.1733 |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Psychology |
WOS Subject | Psychology, Social |
WOS ID | WOS:000345343200013 |
Scopus ID | 2-s2.0-84928197504 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | Faculty of Business Administration DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT |
Affiliation | 1.School of Sports Science and Engineering, East China University of Science and Technology, People’s Republic of China 2.School of Business, East China University of Science and Technology, People’s Republic of China 3.Faculty of Business Administration, University of Macau, Macao |
Recommended Citation GB/T 7714 | Yan Yang,Xiaoming Liu,Fengjie Jing,et al. How does perceived value affect travelers’ satisfaction and loyalty[J]. SOCIAL BEHAVIOR AND PERSONALITY, 2014, 42(10), 1733-1744. |
APA | Yan Yang., Xiaoming Liu., Fengjie Jing., & Jun Li (2014). How does perceived value affect travelers’ satisfaction and loyalty. SOCIAL BEHAVIOR AND PERSONALITY, 42(10), 1733-1744. |
MLA | Yan Yang,et al."How does perceived value affect travelers’ satisfaction and loyalty".SOCIAL BEHAVIOR AND PERSONALITY 42.10(2014):1733-1744. |
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