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Power of apologetic responses in online travel community
Journal article
Xiaoshu Guo, Qiang Ye, Rob Law, Sai Liang, Yan Zhang. Power of apologetic responses in online travel community[J]. International Journal of Hospitality Management, 2022, 103, 103208.
Authors:
Xiaoshu Guo
;
Qiang Ye
;
Rob Law
;
Sai Liang
;
Yan Zhang
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TC[WOS]:
10
TC[Scopus]:
14
IF:
9.9
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10.3
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Submit date：2022/05/13
Apologetic Responses
Machine Learning
Online Reviews
Service Recovery
