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What will my influencer say? The impact of credible social media influencer Conference paper
MAC VAI IUN, Zhang, Yixin, Jimmy Lee Chi Ming. What will my influencer say? The impact of credible social media influencer[C], 2024.
Authors:  MAC VAI IUN;  Zhang, Yixin;  Jimmy Lee Chi Ming
Favorite |  | Submit date：2024/08/15
Whose Fault Is It? Negative Consumer Experience With AI-enabled Technology Conference proceedings
Miami, USA, June 8-10, 2023
Authors:  Ho, Kin-yan;  Ho, Ying;  Mac, Vai Iun;  Xiao, Sarah
Favorite |  | Submit date：2023/08/17
Ai  Word-of-mouth  Customer Loyalty  
I Blog Therefore I Am: Relational Benefits, Social Support And Blogging Continuance Intention Conference proceedings
Miami, USA, June 8-10, 2023
Authors:  Ho, Ying;  Mac, Vai Iun;  Lin, Yin Xi
Favorite |  | Submit date：2023/08/17
Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
Kuok, Kim Oi Mei, Chan, Sow Hup Joanne, Kou, Hera Kit Wa, Kong, Siew Huat, Mac, Lancy Vai Iun. Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting[J]. The Learning Organization, 2022, 29(5), 548-566.
Authors:  Kuok, Kim Oi Mei;  Chan, Sow Hup Joanne;  Kou, Hera Kit Wa;  Kong, Siew Huat;  Mac, Lancy Vai Iun
Microsoft Word | Favorite | TC[WOS]:7 TC[Scopus]:12  IF:2.6/2.5 | Submit date：2022/08/29
Customer Incivility  Surface Acting  Emotional Exhaustion  Organizational Commitment  Work–family Conflict  Civil Servants