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How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China Journal article
Hong, Zijing, Xu, Angela J., Loi, Raymond, Chow, Cheris W.C.. How and when internal marketing orientation affects frontline employees’ positive word of mouth: insights from a hotel in China[J]. European Journal of Marketing, 2024.
Authors:  Hong, Zijing;  Xu, Angela J.;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.7/5.5 | Submit date：2024/10/10
Felt Responsibility For Constructive Change  Internal Marketing Orientation  Job Crafting  Positive Word Of Mouth  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Journal article
Chow, C. W. C., Lai, J. Y. M., Loi, R.. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation.[J]. Tourism Management, 2015, 362-369.
Authors:  Chow, C. W. C.;  Lai, J. Y. M.;  Loi, R.
Favorite |   IF:10.9/11.5 | Submit date：2022/08/21
Leader-member Exchange  internal marketing orientation  customer service behavior  organizational citizenship behavior  travel agent  
Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation Journal article
Cheris W.C. Chow, Jennifer Y.M. Lai, Raymond Loi. Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation[J]. Tourism Management, 2015, 48, 362-369.
Authors:  Cheris W.C. Chow;  Jennifer Y.M. Lai;  Raymond Loi
Favorite | TC[WOS]:53 TC[Scopus]:60  IF:10.9/11.5 | Submit date：2019/10/17
Organizational Citizenship Behavior  Leader-member Exchange  Internal Marketing Orientation  Customer Service Behavior  Travel Agent