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A Sentiment Analysis of Michelin 3-star Restaurants Conference paper
Au, Gabriella, JOSEPH ADEA SY-CHANGCO. A Sentiment Analysis of Michelin 3-star Restaurants[C], 2024.
Authors:  Au, Gabriella;  JOSEPH ADEA SY-CHANGCO
Microsoft Word | Favorite |  | Submit date：2024/08/31
Customer Satisfaction, Sentiment Analysis, Restaurant Industry  
Service attribute prioritization based on the marginal utility of attribute performance Journal article
Pan, Mengqiang, Li, Nao, Law, Rob, Huang, Xiankai, Wong, Ip Kin Anthony, Zhang, Binru, Li, Leyan. Service attribute prioritization based on the marginal utility of attribute performance[J]. International Journal of Hospitality Management, 2023, 114, 103560.
Authors:  Pan, Mengqiang;  Li, Nao;  Law, Rob;  Huang, Xiankai;  Wong, Ip Kin Anthony; et al.
Favorite | TC[WOS]:5 TC[Scopus]:5  IF:9.9/10.3 | Submit date：2023/10/10
Aspect-based Sentiment Classification  Asymmetric Relationship  Attribute Prioritization  Customer Satisfaction  Marginal Utility  Online Reviews  
Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers Journal article
Hwang, J, Kim, J. J, Choe, J. Y. J, Kim, H. M. Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers[J]. Journal of Hospitality and Tourism Research, 2023.
Authors:  Hwang, J;  Kim, J. J;  Choe, J. Y. J;  Kim, H. M
Favorite | TC[WOS]:1 TC[Scopus]:2  IF:4.4/5.0 | Submit date：2023/08/03
Brand Identification  Brand Loyalty  Coffee Shops  Customer Satisfaction  Robot Barista  
Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article Journal article
Tsai, Henry, Fong, Lawrence Hoc Nang. Casino-induced satisfaction of needs and casino customer loyalty: the moderating role of subjective norms and perceived gaming value: Article[J]. Journal of Travel and Tourism Marketing, 2021, 38(5), 480-492.
Authors:  Tsai, Henry;  Fong, Lawrence Hoc Nang
Favorite | TC[WOS]:14 TC[Scopus]:16  IF:8.2/8.5 | Submit date：2022/05/13
Casino Gaming  Customer Loyalty  Perceived Gaming Value  Satisfaction Of Needs  Subjective Norms  
Co-creation experience and place attachment: Festival evaluation Journal article
Zhang,Carol Xiaoyue, Fong,Lawrence Hoc Nang, Li,Shi Na. Co-creation experience and place attachment: Festival evaluation[J]. International Journal of Hospitality Management, 2019, 81, 193-204.
Authors:  Zhang,Carol Xiaoyue;  Fong,Lawrence Hoc Nang;  Li,Shi Na
Favorite | TC[WOS]:79 TC[Scopus]:98 | Submit date：2019/08/02
Co-creation  Cultural Festival  Customer-to-customer Logic  Place Attachment  Satisfaction  
The Effect of Event Supportive Service Environment and Authenticity in the Quality–Value–Satisfaction Framework Journal article
Wong,Ip Kin Anthony, Ji,Mingjie, Liu,Matthew Tingchi. The Effect of Event Supportive Service Environment and Authenticity in the Quality–Value–Satisfaction Framework[J]. Journal of Hospitality and Tourism Research, 2018, 42(4), 563-586.
Authors:  Wong,Ip Kin Anthony;  Ji,Mingjie;  Liu,Matthew Tingchi
Favorite | TC[WOS]:30 TC[Scopus]:36 | Submit date：2019/08/15
Authenticity  Customer Satisfaction  Festival  Perceived Value  Program Quality  Service Environment  
The Effect of Event Supportive Service Environment and Authenticity in the Quality-Value-Satisfaction Framework Journal article
Wong, IpKin Anthony, Ji, Mingjie, Liu, Matthew Tingchi. The Effect of Event Supportive Service Environment and Authenticity in the Quality-Value-Satisfaction Framework[J]. JOURNAL OF HOSPITALITY & TOURISM RESEARCH, 2018, 42(4), 563-586.
Authors:  Wong, IpKin Anthony;  Ji, Mingjie;  Liu, Matthew Tingchi
Favorite | TC[WOS]:30 TC[Scopus]:36  IF:4.4/5.0 | Submit date：2018/10/30
Festival  Service Environment  Authenticity  Program Quality  Perceived Value  Customer Satisfaction  
The impact of event supportive service environment and authenticity in the quality-value-satisfaction framework Journal article
Wong, I., Ji, M., Liu, T. C.. The impact of event supportive service environment and authenticity in the quality-value-satisfaction framework[J]. Journal of Hospitality and Tourism Research, 2018, 563-586.
Authors:  Wong, I.;  Ji, M.;  Liu, T. C.
Favorite | TC[WOS]:30 TC[Scopus]:36  IF:4.4/5.0 | Submit date：2022/06/07
Festival  Service Environment  Authenticity  Program Quality  Perceived Value  Customer Satisfaction  
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction Journal article
Matthew Tingchi Liu, Li Yan, Ian Phau, Andrea Perez, Min Teah. Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction[J]. European Journal of Marketing, 2016, 50(3/4), 464-487.
Authors:  Matthew Tingchi Liu;  Li Yan;  Ian Phau;  Andrea Perez;  Min Teah
Adobe PDF | Favorite | TC[WOS]:30 TC[Scopus]:36  IF:3.7/5.5 | Submit date：2019/11/01
China  Customer Orientation  Services Marketing  Consumer Satisfaction  
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites Journal article
Hao J.-X., Yu Y., Law R., Fong D.K.C.. A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites[J]. Tourism Management, 2015, 48, 231.
Authors:  Hao J.-X.;  Yu Y.;  Law R.;  Fong D.K.C.
Favorite | TC[WOS]:71 TC[Scopus]:85  IF:10.9/11.5 | Submit date：2018/10/30
Customer Satisfaction  Genetic Algorithm  Online Travel Agency  Smart Tourism  Website Evaluation