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Does perceived yuanfen impact Chinese customers’ hotel ratings? Journal article
Tang, Xiangjie, Fong, Lawrence Hoc Nang. Does perceived yuanfen impact Chinese customers’ hotel ratings?[J]. International Journal of Hospitality Management, 2024, 122, 103871.
Authors:  Tang, Xiangjie;  Fong, Lawrence Hoc Nang
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date：2024/08/05
Chinese Culture  Hotel Rating  Psychological Closeness  Service Quality  Yuanfen  
Toward a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study Journal article
Tang,Xiangjie, Fong,Lawrence Hoc Nang, So,Amy Siu Ian. Toward a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study[J]. International Journal of Contemporary Hospitality Management, 2023, 36(1), 155-181.
Authors:  Tang,Xiangjie;  Fong,Lawrence Hoc Nang;  So,Amy Siu Ian
Favorite | TC[WOS]:2 TC[Scopus]:2  IF:9.1/8.9 | Submit date：2023/08/03
Accommodation Experience  Behavioral Intentions  Emotional Experiences  Gratitude  Service Recovery  Yuanfen  
Towards a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study Journal article
Tang, X, Fong, L. H. N., So, Siu Ian (Amy). Towards a framework for perceived yuanfen in the accommodation service encounter: a grounded theory study[J]. International Journal of Contemporary Hospitality Management, 2023.
Authors:  Tang, X;  Fong, L. H. N.;  So, Siu Ian (Amy)
Favorite |   IF:9.1/8.9 | Submit date：2023/08/28
Yuanfen  Accommodation Experience  Service Recovery