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What happens on Facebook stays on Facebook? Virtual surface acting in cyberspace–workplace relationship transition Journal article
Yang, Fiona X., Li, Xiangping, Wong, Ip Kin Anthony. What happens on Facebook stays on Facebook? Virtual surface acting in cyberspace–workplace relationship transition[J]. International Journal of Hospitality Management, 2023, 114, 103538.
Authors:  Yang, Fiona X.;  Li, Xiangping;  Wong, Ip Kin Anthony
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.9/10.3 | Submit date:2023/08/03
Boundary Management  Cyberspace Friendship  Social Networking Site  Social Penetration Theory  Virtual Surface Acting  
Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting Journal article
Kuok, Kim Oi Mei, Chan, Sow Hup Joanne, Kou, Hera Kit Wa, Kong, Siew Huat, Mac, Lancy Vai Iun. Sustainable human resources management in learning organizations: consequences of customer incivility and surface acting[J]. The Learning Organization, 2022, 29(5), 548-566.
Authors:  Kuok, Kim Oi Mei;  Chan, Sow Hup Joanne;  Kou, Hera Kit Wa;  Kong, Siew Huat;  Mac, Lancy Vai Iun
Microsoft Word | Favorite | TC[WOS]:7 TC[Scopus]:12  IF:2.6/2.5 | Submit date:2022/08/29
Customer Incivility  Surface Acting  Emotional Exhaustion  Organizational Commitment  Work–family Conflict  Civil Servants