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Understanding smart service failure: The case of smart restaurants Journal article
Wong, Ip Kin Anthony, Huang, Jingwen (Daisy), Lin, Zhiwei (CJ). Understanding smart service failure: The case of smart restaurants[J]. International Journal of Hospitality Management, 2024, 119, 103714.
Authors:  Wong, Ip Kin Anthony;  Huang, Jingwen (Daisy);  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:5 TC[Scopus]:5  IF:9.9/10.3 | Submit date：2024/05/16
Employee  Robot  Service  Smart Dining  Smart Restaurant  
Smart hotels but not necessarily smart decisions: the smartness paradox Journal article
Wong, Ip Kin Anthony, Xiao, Ya, Lin, Zhiwei (CJ), Sun, Danni, Huang, Jingwen (Daisy), Liu, Matthew. Smart hotels but not necessarily smart decisions: the smartness paradox[J]. International Journal of Contemporary Hospitality Management, 2024.
Authors:  Wong, Ip Kin Anthony;  Xiao, Ya;  Lin, Zhiwei (CJ);  Sun, Danni;  Huang, Jingwen (Daisy); et al.
Favorite | TC[WOS]:3 TC[Scopus]:3  IF:9.1/8.9 | Submit date：2024/05/16
Artificial Intelligence  Experience  Futuristic Lifestyle  Robot  Smart Service  
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants Journal article
Jiao, Haoyue, Wong, Ip Kin Anthony, Lin, Zhiwei (CJ). Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Jiao, Haoyue;  Wong, Ip Kin Anthony;  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.3/6.4 | Submit date：2024/08/05
Customer Interaction  Customer Voluntary Performance  Service Robot  Smart Restaurant  Social Exchange Theory  
Hotel AI service: Are employees still needed? Journal article
Wong, Ip Kin Anthony, Zhang, Tingting, Lin, Zhiwei (CJ), Peng, Qing. Hotel AI service: Are employees still needed?[J]. Journal of Hospitality and Tourism Management, 2023, 55, 416-424.
Authors:  Wong, Ip Kin Anthony;  Zhang, Tingting;  Lin, Zhiwei (CJ);  Peng, Qing
Favorite | TC[WOS]:24 TC[Scopus]:23  IF:7.6/8.3 | Submit date：2023/07/19
Artificial Intelligence  Employee  Hotel  Robots  Smart Service  Technology Acceptance  
Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels Journal article
Cheong,Fan, Law,Rob. Human employees versus robotic employees: Customers and hotel managers’ perceived experience at unmanned smart hotels[J]. Cogent Social Sciences, 2023, 9(1).
Authors:  Cheong,Fan;  Law,Rob
Favorite | TC[WOS]:8 TC[Scopus]:11  IF:1.3/1.7 | Submit date：2023/08/03
Covid-19  Experiential Quality  Service Quality  Unmanned Smart Hotels