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Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants Journal article
Jiao, Haoyue, Wong, Ip Kin Anthony, Lin, Zhiwei (CJ). Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants[J]. Journal of Hospitality and Tourism Technology, 2024, 15(5), 717-736.
Authors:  Jiao, Haoyue;  Wong, Ip Kin Anthony;  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:2 TC[Scopus]:2  IF:5.3/6.4 | Submit date：2024/08/05
Customer Interaction  Customer Voluntary Performance  Service Robot  Smart Restaurant  Social Exchange Theory  
Understanding smart service failure: The case of smart restaurants Journal article
Wong, Ip Kin Anthony, Huang, Jingwen (Daisy), Lin, Zhiwei (CJ). Understanding smart service failure: The case of smart restaurants[J]. International Journal of Hospitality Management, 2024, 119, 103714.
Authors:  Wong, Ip Kin Anthony;  Huang, Jingwen (Daisy);  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:6 TC[Scopus]:7  IF:9.9/10.3 | Submit date：2024/05/16
Employee  Robot  Service  Smart Dining  Smart Restaurant