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Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry? Journal article
Hwang, Jinsoo, Choe, Ja Young, Joo, Kyu Hyeon, Kim, Jinkyung Jenny. Which has a greater impact on brand satisfaction, human service or robot service as a waiter/waitress in the restaurant industry?[J]. Technology Analysis and Strategic Management, 2024.
Authors:  Hwang, Jinsoo;  Choe, Ja Young;  Joo, Kyu Hyeon;  Kim, Jinkyung Jenny
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:2.9/3.5 | Submit date：2024/10/10
Robot Service  Servqual  Brand Relationship Quality (Brq)  Brand Loyalty  
An investigation into the link between service quality dimensionality and positive word-of-mouth intention in Mainland China Journal article
Ye Ren, Desmond Lam. An investigation into the link between service quality dimensionality and positive word-of-mouth intention in Mainland China[J]. Journal of Marketing Communications, 2016, 22(5), 513-523.
Authors:  Ye Ren;  Desmond Lam
Favorite | TC[Scopus]:8 | Submit date：2019/08/01
Word-of-mouth  Servqual  Mainland Chinese  Telecommunication Industry  
Customer's perceived service quality towards monopoly fixed line market: A research note on Companhia de Telecomunicações de Macau S.A.R.L.(CTM) Journal article
Liu, T. C., Zhu, Z., Chang, K.K.. Customer's perceived service quality towards monopoly fixed line market: A research note on Companhia de Telecomunicações de Macau S.A.R.L.(CTM)[J]. Euro Asia Journal of Management, 2014, 37-55.
Authors:  Liu, T. C.;  Zhu, Z.;  Chang, K.K.
Favorite |  | Submit date：2022/06/07
Service quality  SERVQUAL  Fixed line  Monopoly  Telecommunication  Macau  
An Examination of Service Quality Dimensionality and Positive Word-Of-Mouth Intentions in a Chinese Telecommunication Context Conference paper
Ren Ye, Desmond Lam, Alvin Lee. An Examination of Service Quality Dimensionality and Positive Word-Of-Mouth Intentions in a Chinese Telecommunication Context[C], 2011.
Authors:  Ren Ye;  Desmond Lam;  Alvin Lee
Favorite |  | Submit date：2019/09/25
Word-of-mouth  Service Quality  Servqual  China