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Lights, camera, action! Adding showmanship to the hospitality servicescape and experiencescape to attract customers: a management perspective Journal article
McCartney, Glenn, Liew Kim Yoke, Angel. Lights, camera, action! Adding showmanship to the hospitality servicescape and experiencescape to attract customers: a management perspective[J]. British Food Journal, 2024, 126(7), 2809-2824.
Authors:  McCartney, Glenn;  Liew Kim Yoke, Angel
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:3.4/3.4 | Submit date：2024/07/04
Gastronomic Experiences  Server Showmanship  Server-guest Interaction  Servicescape  The Cotai Strip  Value Cocreation  
Linking social servicescape and restoration in dining settings: the moderating role of substantive servicescape Journal article
Lin, Zhiwei (CJ), Xiao, Wenjie, Deng, Baolin, Tao, Changjiang (Bruce), Wong, Ip Kin Anthony. Linking social servicescape and restoration in dining settings: the moderating role of substantive servicescape[J]. Journal of Hospitality and Tourism Insights, 2024.
Authors:  Lin, Zhiwei (CJ);  Xiao, Wenjie;  Deng, Baolin;  Tao, Changjiang (Bruce);  Wong, Ip Kin Anthony
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:4.8/4.4 | Submit date：2024/05/16
Attention Restoration  Branding  Chain Restaurant  Servicescape  Social Servicescape  
Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts Journal article
Peng, Yangxi, Wang, Erin Yirun, Lam, Desmond. Build It and They Will Come? The Impact of Servicescape on Chinese Millennials’ Satisfaction and Behavioral Intentions toward Integrated Resorts[J]. International Journal of Hospitality and Tourism Administration, 2022, 23(3), 576-598.
Authors:  Peng, Yangxi;  Wang, Erin Yirun;  Lam, Desmond
Favorite | TC[WOS]:11 TC[Scopus]:14  IF:2.9/3.1 | Submit date：2022/08/05
Behavioral Intention  Chinese Millennial  Facility Variety  Integrated Resort  Satisfaction  Servicescape  
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay Journal article
Ben Haobin, Ye, Huiyue, Ye, Peng, Li, Fong, Lawrence Hoc Nang. The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay[J]. Journal of Hospitality Marketing and Management, 2021, 30(5), 592-610.
Authors:  Ben Haobin, Ye;  Huiyue, Ye;  Peng, Li;  Fong, Lawrence Hoc Nang
Favorite | TC[WOS]:27 TC[Scopus]:31  IF:11.9/11.3 | Submit date：2022/05/13
Brand Experience  Length Of Stay  Customer Mindfulness  Hotel Servicescape  
Securing Chinese mass market visitation to Cotai's integrated resorts (IRs): Determinants of gaming and non-gaming attributes that influence IR selection Journal article
Glenn McCartney. Securing Chinese mass market visitation to Cotai's integrated resorts (IRs): Determinants of gaming and non-gaming attributes that influence IR selection[J]. TOURISM AND HOSPITALITY RESEARCH, 2020, 20(3), 317-330.
Authors:  Glenn McCartney
Favorite | TC[WOS]:12 TC[Scopus]:14  IF:3.0/3.2 | Submit date：2020/07/14
Integrated Resort Servicescape  The Cotai Strip  Mainland Chinese Visitation  Customer Segmentation  Attraction Attributes  Repeat Patronage  
Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau Journal article
Chan, Sow Hup Joanne, Wan, Yim King Penny, Tam, Un Teng Zoe. Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau[J]. International Journal of Hospitality and Tourism Administration, 2019, 22(3), 269-302.
Authors:  Chan, Sow Hup Joanne;  Wan, Yim King Penny;  Tam, Un Teng Zoe
Favorite | TC[Scopus]:15  IF:2.9/3.1 | Submit date：2022/05/13
Customer Experience  Integrated Resorts  Macau  Mainland Chinese Tourists  Servicescape  
Gamble more than you want?: A study of casino servicescape, perceived control and unplanned gaming behaviors Journal article
Ho, Ying, Lam, Long W., Lam, Desmond. Gamble more than you want?: A study of casino servicescape, perceived control and unplanned gaming behaviors[J]. International Journal of Contemporary Hospitality Management, 2019, 31(2), 557-574.
Authors:  Ho, Ying;  Lam, Long W.;  Lam, Desmond
Favorite | TC[WOS]:18 TC[Scopus]:18  IF:9.1/8.9 | Submit date：2022/05/23
Casino Servicescape  Perceived Behavioral Control  Unplanned Gaming  
Gamble more than you want? A study of casino servicescape, perceived control and unplanned gaming behaviors Journal article
Ying Ho, Long W. Lam, Desmond Lam. Gamble more than you want? A study of casino servicescape, perceived control and unplanned gaming behaviors[J]. International Journal of Contemporary Hospitality Management, 2019, 31(2), 557-574.
Authors:  Ying Ho;  Long W. Lam;  Desmond Lam
Favorite | TC[WOS]:18 TC[Scopus]:18  IF:9.1/8.9 | Submit date：2019/09/18
Perceived Behavioral Control  Casino Servicescape  Unplanned Gaming  
Experiences of Integrated Resorts Servicescape Conference paper
Chan, S. H., Wan, P., Tam, Z. Experiences of Integrated Resorts Servicescape[C], 2018.
Authors:  Chan, S. H.;  Wan, P.;  Tam, Z
Favorite |  | Submit date：2022/08/30
Integrated resorts  servicescape  customer experience  Mainland Chinese tourists  Macau  
Gamble more than you want? A study of casino servicescape, perceived control, and unplanned gaming behaviors Journal article
Ho, Y., Lam, L. W., Lam, D.. Gamble more than you want? A study of casino servicescape, perceived control, and unplanned gaming behaviors[J]. International Journal of Contemporary Hospitality Management, 2018, 557-574.
Authors:  Ho, Y.;  Lam, L. W.;  Lam, D.
Favorite | TC[WOS]:18 TC[Scopus]:18  IF:9.1/8.9 | Submit date：2022/06/09
Perceived Behavioral Control  Casino Servicescape  Unplanned Gaming