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Research on the Frontier and Prospect of Service Robots in the Tourism and Hospitality Industry Based on International Core Journals: A Review Journal article
Chen, Mengxi, Wang, Xiaoyu, Law, Rob, Zhang, Mu. Research on the Frontier and Prospect of Service Robots in the Tourism and Hospitality Industry Based on International Core Journals: A Review[J]. Behavioral Sciences, 2023, 13(7).
Authors:  Chen, Mengxi;  Wang, Xiaoyu;  Law, Rob;  Zhang, Mu
Favorite | TC[WOS]:7 TC[Scopus]:7  IF:2.5/2.7 | Submit date：2023/09/25
Bibliometric Analysis  Service Robots  Service-dominant Logic  Tourism And Hospitality Industry  Web Of Science  
The importance of information quality according to the type of employee in the airline industry: Robot versus human Journal article
Hwang, J, Kim, J. J, Choe, J. Y. J, Kim, H. M. The importance of information quality according to the type of employee in the airline industry: Robot versus human[J]. International Journal of Hospitality Management, 2023, 114, 103537.
Authors:  Hwang, J;  Kim, J. J;  Choe, J. Y. J;  Kim, H. M
Adobe PDF | Favorite | TC[WOS]:6 TC[Scopus]:6 | Submit date：2023/08/18
Information Quality  Service Robots  Overall Service Quality  Airline  Image  
Hotel AI service: Are employees still needed? Journal article
Wong, Ip Kin Anthony, Zhang, Tingting, Lin, Zhiwei (CJ), Peng, Qing. Hotel AI service: Are employees still needed?[J]. Journal of Hospitality and Tourism Management, 2023, 55, 416-424.
Authors:  Wong, Ip Kin Anthony;  Zhang, Tingting;  Lin, Zhiwei (CJ);  Peng, Qing
Favorite | TC[WOS]:23 TC[Scopus]:20  IF:7.6/8.3 | Submit date：2023/07/19
Artificial Intelligence  Employee  Hotel  Robots  Smart Service  Technology Acceptance  
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry Journal article
McCartney, Glenn, McCartney, Andrew. Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry[J]. International Journal of Contemporary Hospitality Management, 2020, 13(12), 3835-3851.
Authors:  McCartney, Glenn;  McCartney, Andrew
Favorite | TC[WOS]:106 TC[Scopus]:123  IF:9.1/8.9 | Submit date：2022/06/06
Customer Acceptance And Experiences  Employee Acceptance And Experiences  Hospitality  Policy And Compliance  Service Robots (Srs)