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Buffering negative impacts of jaycustomer behavior on service employees Journal article
Tan,Alice J.M., Loi,Raymond, Lam,Long W., Chow,Cheris W.C.. Buffering negative impacts of jaycustomer behavior on service employees[J]. Journal of Services Marketing, 2020, 34(5), 635-650.
Authors:  Tan,Alice J.M.;  Loi,Raymond;  Lam,Long W.;  Chow,Cheris W.C.
Favorite | TC[WOS]:13 TC[Scopus]:14  IF:3.8/5.0 | Submit date：2021/03/17
Anger  Anxiety  Emotion  Employee  Jaycustomer Behavior  Justice  Procedural Justice  Service Encounter  Service Marketing