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Can customer participation promote hospitality frontline employees’ extra-role service behavior? Journal article
Xu, Angela J., Zhu, Ting Ting, Loi, Raymond, Chow, Cheris W.C.. Can customer participation promote hospitality frontline employees’ extra-role service behavior?[J]. International Journal of Contemporary Hospitality Management, 2022, 35(1), 218-234.
Authors:  Xu, Angela J.;  Zhu, Ting Ting;  Loi, Raymond;  Chow, Cheris W.C.
Favorite | TC[WOS]:12 TC[Scopus]:12  IF:9.1/8.9 | Submit date：2023/02/08
Customer Participation  Extra-role Service Behavior  Negative Affect  Thriving  
Looking intra-organizationally for identity cues: Whether perceived organizational support shapes employees’ organizational identification Journal article
Long Wai Lam, Yan Liu, Raymond Loi. Looking intra-organizationally for identity cues: Whether perceived organizational support shapes employees’ organizational identification[J]. Human Relations, 2016, 69(2), 345-367.
Authors:  Long Wai Lam;  Yan Liu;  Raymond Loi
Favorite | TC[WOS]:56 TC[Scopus]:60  IF:4.5/6.1 | Submit date：2019/08/01
Collectivism  Extra-role Behavior  Organizational Identification  Perceived Organizational Support (Pos)  Self-categorization  
Looking intra-organizationally for identity cues: Whether perceived organizational support shapes employees' organizational identification Journal article
Lam, L. W., Liu, Y., Loi, R.. Looking intra-organizationally for identity cues: Whether perceived organizational support shapes employees' organizational identification[J]. Human Relations, 2016, 345-367.
Authors:  Lam, L. W.;  Liu, Y.;  Loi, R.
Favorite | TC[WOS]:56 TC[Scopus]:60  IF:4.5/6.1 | Submit date：2022/06/08
Collectivism  Extra-role Behavior  Organizational Identification  Perceived Organizational Support  Self-categorization