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Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers Journal article
Xin Li, Pengfei Guo, Zhaotong Lian. Quality-Speed Competition in Customer-Intensive Services with Boundedly Rational Customers[J]. Production and Operations Management, 2016, 25(11), 1885-1901.
Authors:  Xin Li;  Pengfei Guo;  Zhaotong Lian
Favorite | TC[WOS]:53 TC[Scopus]:54  IF:4.8/6.0 | Submit date:2019/08/01
Bounded Rationality  Customer-intensive Service  Queueing Strategy  Speed-quality Competition