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It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure Journal article
Yu, Jing (Jasper), Liu, Xiaoming (Rose), He, Mang, Huang, Liman (Mandy), Li, Jun (Justin). It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure[J]. International Journal of Hospitality Management, 2024, 120, 103759.
Authors:  Yu, Jing (Jasper);  Liu, Xiaoming (Rose);  He, Mang;  Huang, Liman (Mandy);  Li, Jun (Justin)
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:9.9/10.3 | Submit date：2024/05/16
Human-robot Interaction  Robot Service Recovery  Service Agent  Customer Empowerment  Service Robot  
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants Journal article
Jiao, Haoyue, Wong, Ip Kin Anthony, Lin, Zhiwei (CJ). Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants[J]. Journal of Hospitality and Tourism Technology, 2024.
Authors:  Jiao, Haoyue;  Wong, Ip Kin Anthony;  Lin, Zhiwei (CJ)
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:5.3/6.4 | Submit date：2024/08/05
Customer Interaction  Customer Voluntary Performance  Service Robot  Smart Restaurant  Social Exchange Theory  
The Effect of Culture and Salespersons’ Retail Service Quality on Impulse Buying Journal article
Pornpitakpan, C., Han, J. H.. The Effect of Culture and Salespersons’ Retail Service Quality on Impulse Buying[J]. Australasian Marketing Journal, 2013, 85-93.
Authors:  Pornpitakpan, C.;  Han, J. H.
Favorite | TC[WOS]:28 TC[Scopus]:31  IF:4.0/6.2 | Submit date：2023/08/20
Cross-cultural Experiments  Cultural Dimensions  Singapore  United States Of America  Service Quality  Impulse Buying  Customer Relationship Management  Salesperson–customer Interaction