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Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments Journal article
Luo, Jian Ming, Hu, Zongwei, Law, Rob. Exploring online consumer experiences and experiential emotions offered by travel websites that accept cryptocurrency payments[J]. International Journal of Hospitality Management, 2024, 119, 103721.
Authors:  Luo, Jian Ming;  Hu, Zongwei;  Law, Rob
Favorite | TC[WOS]:1 TC[Scopus]:1  IF:9.9/10.3 | Submit date：2024/05/16
Cryptocurrencies Payment  Latent Dirichlet Allocation Analysis  Online Customer Experience  Online Travel Websites  Sentiment Analysis  
Cultural similarity and guest-host interaction for virtual tourism Journal article
Li, Chunhong, Xu, Da Peng, Law, Rob, Liu, Xudong. Cultural similarity and guest-host interaction for virtual tourism[J]. Journal of Hospitality and Tourism Management, 2024, 58, 11-15.
Authors:  Li, Chunhong;  Xu, Da Peng;  Law, Rob;  Liu, Xudong
Favorite | TC[WOS]:1 TC[Scopus]:4  IF:7.6/8.3 | Submit date：2024/04/02
Airbnb  Cultural Similarity  Customer Review  Managerial Response  Online Experience  Sharing Economy  
The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay Journal article
Ben Haobin, Ye, Huiyue, Ye, Peng, Li, Fong, Lawrence Hoc Nang. The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay[J]. Journal of Hospitality Marketing and Management, 2021, 30(5), 592-610.
Authors:  Ben Haobin, Ye;  Huiyue, Ye;  Peng, Li;  Fong, Lawrence Hoc Nang
Favorite | TC[WOS]:27 TC[Scopus]:31  IF:11.9/11.3 | Submit date：2022/05/13
Brand Experience  Length Of Stay  Customer Mindfulness  Hotel Servicescape  
Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau Journal article
Chan, Sow Hup Joanne, Wan, Yim King Penny, Tam, Un Teng Zoe. Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau[J]. International Journal of Hospitality and Tourism Administration, 2019, 22(3), 269-302.
Authors:  Chan, Sow Hup Joanne;  Wan, Yim King Penny;  Tam, Un Teng Zoe
Favorite | TC[Scopus]:15  IF:2.9/3.1 | Submit date：2022/05/13
Customer Experience  Integrated Resorts  Macau  Mainland Chinese Tourists  Servicescape  
Experiences of Integrated Resorts Servicescape Conference paper
Chan, S. H., Wan, P., Tam, Z. Experiences of Integrated Resorts Servicescape[C], 2018.
Authors:  Chan, S. H.;  Wan, P.;  Tam, Z
Favorite |  | Submit date：2022/08/30
Integrated resorts  servicescape  customer experience  Mainland Chinese tourists  Macau  
A re-examination of experience service offering and regular service pricing under profit maximization Journal article
Zhaotong Lian, Xinhua Gu, Jinbiao Wu. A re-examination of experience service offering and regular service pricing under profit maximization[J]. European Journal of Operational Research, 2016, 254(3), 907-915.
Authors:  Zhaotong Lian;  Xinhua Gu;  Jinbiao Wu
Favorite | TC[WOS]:5 TC[Scopus]:7  IF:6.0/5.9 | Submit date：2019/08/01
Customer Experience  Economic Intuitions  Managerial Insights  Pricing  Queueing  
How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations Journal article
Yang,Yan, Liu,Xiaoming, Li,Jun. How Customer Experience Affects the Customer-Based Brand Equity for Tourism Destinations[J]. Journal of Travel and Tourism Marketing, 2015, 32, S97-S113.
Authors:  Yang,Yan;  Liu,Xiaoming;  Li,Jun
Favorite | TC[WOS]:52 TC[Scopus]:67 | Submit date：2019/08/15
Customer ExperienCe (Ce)  Customer-based Brand Equity For Tourism Destination (Cbbetd)  Mainland Chinese Outbound Tourists  Service Performance  Word-of-mouth (Wom)