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A Call Center with Automatic and Manual Services Conference paper
Zhaotong Lian, Pengfei Guo, Liming Liu. A Call Center with Automatic and Manual Services[C], 2010.
Authors:  Zhaotong Lian;  Pengfei Guo;  Liming Liu
Favorite |  | Submit date：2019/11/29
Call Center,  Voice Response Unit,  Agent Service,  Queueing System,  Service Level