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Does Service Employee Arrogance Discourage Sales of Luxury Brands in Emerging Economies? Journal article
Wang, X., Chow, W. C., Luk, C. L.. Does Service Employee Arrogance Discourage Sales of Luxury Brands in Emerging Economies?[J]. Psychology & Marketing, 2013, 918-933.
Authors:  Wang, X.;  Chow, W. C.;  Luk, C. L.
Favorite |  | Submit date：2022/08/21
Arrogance  Dual attitudes  Expectation disconfirmation  Satisfaction