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Returning good for evil: A study of customer incivility and extra-role customer service Journal article
Zhu,Julie N.Y., Lam,Long W., Lai,Jennifer Y.M.. Returning good for evil: A study of customer incivility and extra-role customer service[J]. International Journal of Hospitality Management, 2019, 81, 65-72.
Authors:  Zhu,Julie N.Y.;  Lam,Long W.;  Lai,Jennifer Y.M.
Favorite | TC[WOS]:76 TC[Scopus]:85 | Submit date：2019/08/01
Customer Incivility  Extra-role Customer Service  Service Encounters  Work Engagement  
A study on the laser marking process of stainless steel Journal article
Qi J., Wang K.L., Zhu Y.M.. A study on the laser marking process of stainless steel[J]. Journal of Materials Processing Technology, 2003, 139(1-3 SPEC), 273.
Authors:  Qi J.;  Wang K.L.;  Zhu Y.M.
Favorite | TC[WOS]:89 TC[Scopus]:118 | Submit date：2018/10/30
Laser Marking  Pulse Frequency  Stainless Steel  
Nd:YAG Laser Cutting of Carbon Steel with Continuous and Pulsed Waveforms Conference paper
Lo, K. H., Zhu, Y.M.. Nd:YAG Laser Cutting of Carbon Steel with Continuous and Pulsed Waveforms[C], 北京:電子工業出版社, 2002, 298-303.
Authors:  Lo, K. H.;  Zhu, Y.M.
Favorite |  | Submit date：2022/07/27
Microstructure and corrosion resistance of laser clad coatings with rare earth elements Journal article
Wang K.L., Zhang Q.B., Sun M.L., Wei X.G., Zhu Y.M.. Microstructure and corrosion resistance of laser clad coatings with rare earth elements[J]. Corrosion Science, 2001, 43(2), 255.
Authors:  Wang K.L.;  Zhang Q.B.;  Sun M.L.;  Wei X.G.;  Zhu Y.M.
Favorite | TC[WOS]:106 TC[Scopus]:128 | Submit date：2018/10/30