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Faculty of Socia... [1]
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ZHANG JIASHENG [1]
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Journal article [1]
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2022 [1]
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Public Administr... [1]
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The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice
Journal article
Zhang, Jiasheng, Chen, Wenna, Petrovsky, Nicolai, Walker, Richard M. The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice[J]. Public Administration Review, 2022, 78(4), 556-566.
Authors:
Zhang, Jiasheng
;
Chen, Wenna
;
Petrovsky, Nicolai
;
Walker, Richard M
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Submit date：2023/08/15
