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Self-compassion and pro-environmental behaviors: Insights from an online hotel booking study Conference paper
LEI SUT IENG, YE Shun, QIN Xue, LI Qi, WANG Dan. Self-compassion and pro-environmental behaviors: Insights from an online hotel booking study[C], 2024.
Authors:  LEI SUT IENG;  YE Shun;  QIN Xue;  LI Qi;  WANG Dan
Favorite |  | Submit date：2024/08/02
Bridging the theory-practice gap: a critical reflection on information and communication technology research Journal article
Law, Rob, Lei, Soey Sut Ieng, Zhang, Ke, Lau, Arthur. Bridging the theory-practice gap: a critical reflection on information and communication technology research[J]. International Journal of Contemporary Hospitality Management, 2024, 36(6), 1980-1990.
Authors:  Law, Rob;  Lei, Soey Sut Ieng;  Zhang, Ke;  Lau, Arthur
Favorite | TC[WOS]:5 TC[Scopus]:6  IF:9.1/8.9 | Submit date：2024/02/23
Artificial Intelligence  Critical Reflection  Hospitality  Information And Communication Technology  Smart Tourism  
Recipe for perceived personalization in hotels Journal article
Lei,Soey Sut Ieng, Wang,Dan, Fong,Lawrence Hoc Nang, Ye,Shun. Recipe for perceived personalization in hotels[J]. Tourism Management, 2024, 100, 104818.
Authors:  Lei,Soey Sut Ieng;  Wang,Dan;  Fong,Lawrence Hoc Nang;  Ye,Shun
Favorite | TC[WOS]:3 TC[Scopus]:5  IF:10.9/11.5 | Submit date：2023/08/03
Actual Personalization  Hotel  Mixed-study  Perceived Personalization  Service Effort  Surprise  
“Touch over tech”: a longitudinal examination of human touch along a travel journey Journal article
Lei,Sut Ieng, Fong,Lawrence Hoc Nang, Ye,Shun. “Touch over tech”: a longitudinal examination of human touch along a travel journey[J]. International Journal of Contemporary Hospitality Management, 2024, 36(3), 927-945.
Authors:  Lei,Sut Ieng;  Fong,Lawrence Hoc Nang;  Ye,Shun
Favorite | TC[WOS]:4 TC[Scopus]:4  IF:9.1/8.9 | Submit date：2023/08/03
Hospitality  Hotel Stay  Human Touch  Service Encounter  Tech–touch Balance  Travel Journey  
Millennials’ interactions with social media content on cruise tourism Journal article
KIM, Bona, Ieng Lei, Sut. Millennials’ interactions with social media content on cruise tourism[J]. Tourism Review, 2024.
Authors:  KIM, Bona;  Ieng Lei, Sut
Favorite | TC[WOS]:2 TC[Scopus]:3  IF:7.3/7.2 | Submit date：2024/05/16
Characteristics Of Instagram Content  Cruise Tourism  Extended Technology Acceptance Model  Millennials’ Behavioral Intentions  Trust  
Ethical artificial intelligence (AI): principles and practices Journal article
Law, Rob, Ye, Huiyue, Lei, Soey Sut Ieng. Ethical artificial intelligence (AI): principles and practices[J]. International Journal of Contemporary Hospitality Management, 2024.
Authors:  Law, Rob;  Ye, Huiyue;  Lei, Soey Sut Ieng
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:9.1/8.9 | Submit date：2024/11/05
Artificial Intelligence  Ethics  Hospitality  Responsibility  Sustainability  Tourism  
Tourism myths and the Dunning Kruger effect Journal article
Pratt, Stephen, Pan, Bing, Agyeiwaah, Elizabeth, Lei, Soey Sut Ieng, Lugosi, Peter, Kirillova, Ksenia, Piirman, Marit, Lockwood Sutton, Jonathan, Jönsson, H. Cristina, Haselwanter, Stefanie, Smith, Ryan P., Sinha, Rupa, Berno, Tracy, Mackenzie, Murray, Graci, Sonya, Rao, Y. Venkata, Veliverronena, Linda, Zekan, Bozana, Suranga Silva, D. A.C., Park, Soyoung. Tourism myths and the Dunning Kruger effect[J]. Annals of Tourism Research, 2024, 104, 103620.
Authors:  Pratt, Stephen;  Pan, Bing;  Agyeiwaah, Elizabeth;  Lei, Soey Sut Ieng;  Lugosi, Peter; et al.
Favorite | TC[WOS]:1 TC[Scopus]:2  IF:10.4/11.2 | Submit date：2024/02/22
Dunning Kruger Effect  Competence  Metacognition  Self-assessment  Tourism Myths  
AN INTEGRATED MODEL OF CUSTOMERS’ INTENTION TO REUSE INFORMATION SERVICE: WHAT’S NEW FOR CONVERSATIONAL AGENTS? Journal article
Lei, Sut Ieng, Liu, Guanrong, Shen, Haili, Ye, Shun, Sitou, Chi Fai. AN INTEGRATED MODEL OF CUSTOMERS’ INTENTION TO REUSE INFORMATION SERVICE: WHAT’S NEW FOR CONVERSATIONAL AGENTS?[J]. Tourism Analysis, 2023, 28(4), 527-543.
Authors:  Lei, Sut Ieng;  Liu, Guanrong;  Shen, Haili;  Ye, Shun;  Sitou, Chi Fai
Favorite | TC[WOS]:3 TC[Scopus]:3  IF:1.4/1.9 | Submit date：2024/02/22
Chatbots  Computer-mediated Communication  Instant Messaging  Interpersonal Attraction  Technology Acceptance  
STAGING PERSONALIZATION: A SERVICE DESIGN PERSPECTIVE Journal article
Lei, Soey Sut Ieng, Wang, Dan. STAGING PERSONALIZATION: A SERVICE DESIGN PERSPECTIVE[J]. Tourism Analysis, 2023, 28(3), 439-453.
Authors:  Lei, Soey Sut Ieng;  Wang, Dan
Favorite | TC[WOS]:0 TC[Scopus]:0  IF:1.4/1.9 | Submit date：2024/02/22
Hospitality  Hotel  Personalization  Personalized Customer Service  Service Design  
Insolation and unserved food in hotel staff canteens Conference paper
Lawrence Fong, Jacey Choe, Elizabeth Agyeiwaah, LEI SUT IENG. Insolation and unserved food in hotel staff canteens[C], 2023.
Authors:  Lawrence Fong;  Jacey Choe;  Elizabeth Agyeiwaah;  LEI SUT IENG
Favorite |  | Submit date：2024/08/29