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Development and validation of the casino service quality scale: CASERV Journal article
Wong I.A., Fong V.H.I.. Development and validation of the casino service quality scale: CASERV[J]. International Journal of Hospitality Management, 2012, 31(1), 209.
Authors:  Wong I.A.;  Fong V.H.I.
Favorite | TC[WOS]:49 TC[Scopus]:53 | Submit date：2018/10/30
Casino  Macau  Scale Development  Service Quality  
Examining casino service quality in the Asian Las Vegas: An alternative approach Journal article
Wong I.A., Fong V.H.I.. Examining casino service quality in the Asian Las Vegas: An alternative approach[J]. Journal of Hospitality Marketing and Management, 2010, 19(8), 842.
Authors:  Wong I.A.;  Fong V.H.I.
Favorite | TC[WOS]:52 TC[Scopus]:55 | Submit date：2018/10/30
Casino Gaming  Customer Satisfaction  Game Service  Service Delivery  Service Environment