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Faculty of Socia... [1]
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ZHANG JIASHENG [1]
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Journal article [1]
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2024 [1]
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英語English [1]
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Public Managemen... [1]
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A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”
Journal article
Favero, Nathan, Walker, Richard M., Zhang, Jiasheng. A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”[J]. Public Management Review, 2024.
Authors:
Favero, Nathan
;
Walker, Richard M.
;
Zhang, Jiasheng
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Submit date：2024/05/16
Citizen Satisfaction
Expectancy Disconfirmation Model
Longitudinal
Replication
Survey
