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Buffering negative impacts of jaycustomer behavior on service employees
Journal article
Tan,Alice J.M., Loi,Raymond, Lam,Long W., Chow,Cheris W.C.. Buffering negative impacts of jaycustomer behavior on service employees[J]. Journal of Services Marketing, 2020, 34(5), 635-650.
Authors:
Tan,Alice J.M.
;
Loi,Raymond
;
Lam,Long W.
;
Chow,Cheris W.C.
Favorite
|
TC[WOS]:
13
TC[Scopus]:
14
IF:
3.8
/
5.0
|
Submit date:2021/03/17
Anger
Anxiety
Emotion
Employee
Jaycustomer Behavior
Justice
Procedural Justice
Service Encounter
Service Marketing
Powered to craft? The roles of flexibility and perceived organizational support
Journal article
Raymond Loi, Xiaowan Lin, Alice J.M. Tan. Powered to craft? The roles of flexibility and perceived organizational support[J]. Journal of Business Research, 2019, 104, 61-68.
Authors:
Raymond Loi
;
Xiaowan Lin
;
Alice J.M. Tan
Favorite
|
TC[WOS]:
10
TC[Scopus]:
10
IF:
10.5
/
11.2
|
Submit date:2019/12/12
Sense Of Power
Perceived Organizational Support
Job Crafting
Flexibility
Do embedded employees voice more?
Journal article
Alice J.M. Tan, Raymond Loi, Long W. Lam, Lida L. Zhang. Do embedded employees voice more?[J]. Personnel Review, 2019, 48(3), 824-838.
Authors:
Alice J.M. Tan
;
Raymond Loi
;
Long W. Lam
;
Lida L. Zhang
Favorite
|
TC[WOS]:
14
TC[Scopus]:
16
IF:
3.3
/
4.2
|
Submit date:2019/08/01
Employee Voice
Fairness Heuristic Theory
Interactional Justice
Job Embeddedness
Job Embeddedness Theory
Erratum to: Guidelines for the use and interpretation of assays for monitoring autophagy (3rd edition) (Autophagy, 12, 1, 1-222, 10.1080/15548627.2015.1100356
Other
2016-01-01
Authors:
Klionsky, Daniel J.
;
Abdelmohsen, Kotb
;
Abe, Akihisa
;
Abedin, Md Joynal
;
Abeliovich, Hagai
; et al.
Favorite
|
TC[WOS]:
407
TC[Scopus]:
24
|
Submit date:2022/07/20