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Faculties & Institutes
CENTRE FOR CONTI... [2]
Authors
LIU TING CHI [2]
Document Type
Conference paper [2]
Date Issued
2014 [2]
Language
英語English [2]
Source Publication
Proceedings of A... [2]
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Friendliness, Helpfulness and Respectfulness:The effect of employee attributes on customer satisfaction
Conference paper
Yan, L, Liu, T. C.. Friendliness, Helpfulness and Respectfulness:The effect of employee attributes on customer satisfaction[C], Michigan, USA:Academy of International Business, 2014.
Authors:
Yan, L
;
Liu, T. C.
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Submit date：2022/06/06
Service marketing
Emerging economies
Customer Satisfaction
Service Encounter
Confucianism
The inconsistency of explicit and implicit manifestations of ethnocentric bias
Conference paper
Tseng, T., Balabanis, G., Liu, T. C.. The inconsistency of explicit and implicit manifestations of ethnocentric bias[C], Michigan, USA:Academy of International Business, 2014.
Authors:
Tseng, T.
;
Balabanis, G.
;
Liu, T. C.
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Submit date：2022/06/06
ethnocentric bias
product type
attitude
