Residential College | false |
Status | 已發表Published |
Can staying overnight affect traveler satisfaction? Evidence from a gambling destination | |
Xu, Yukuan1,4; Zhang, Ziqiong1; Fong, Davis Ka Chio2; Law, Rob3 | |
2018-09 | |
Source Publication | ASIA PACIFIC JOURNAL OF TOURISM RESEARCH |
ABS Journal Level | 1 |
ISSN | 1094-1665 |
Volume | 23Issue:9Pages:907-923 |
Abstract | Given that satisfied travelers tend to become repeat customers and spread positive word of mouth, destinations must induce travel satisfaction to increase their income. Travelers may face increasing physical and mental challenges during their travel that can undermine their travel experience, and staying overnight in a destination can improve the satisfaction of travelers by refreshing their energy. Given its important role in increasing the revenues of certain destinations such as Macau, staying overnight is strongly encouraged among travelers. However, the relationship between staying overnight and traveler satisfaction in the casino context has never been studied. By conducting a survey among 17,742 travelers in Macau, this study explores the moderating effect of staying overnight on the relationship between travel experience and satisfaction. The results indicate that staying overnight strengthens (reduces) the negative effect of visiting frequency (outside-Macau casino experience). However, staying overnight has no moderating effect on such relationship when the negative influence of first-time visit is considered. These findings also provide implications for tourism researchers and practitioners. |
Keyword | Traveler Satisfaction Staying Overnight Moderating Effect Travel Experience Equity Theory Consumer Involvement Theory Norm Theory Asia Pacific Tourism Marketing Gambling Destination |
DOI | 10.1080/10941665.2018.1509882 |
URL | View the original |
Indexed By | SSCI |
Language | 英語English |
WOS Research Area | Social Sciences - Other Topics |
WOS Subject | Hospitality, Leisure, Sport & Tourism |
WOS ID | WOS:000442406400005 |
Publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD |
The Source to Article | WOS |
Scopus ID | 2-s2.0-85052100919 |
Fulltext Access | |
Citation statistics | |
Document Type | Journal article |
Collection | DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT ASIA-PACIFIC ACADEMY OF ECONOMICS AND MANAGEMENT |
Corresponding Author | Zhang, Ziqiong |
Affiliation | 1.Harbin Inst Technol, Sch Management, 92 West Dazhi St, Harbin 150001, Heilongjiang, Peoples R China 2.Univ Macau, Fac Business Adm, Macau, Macau, Peoples R China 3.Hong Kong Polytech Univ, Sch Hotel & Tourism Management, Hong Kong, Hong Kong, Peoples R China 4.Hong Kong Polytech Univ, Fac Business, Dept Management & Mkt, Hong Kong, Hong Kong, Peoples R China |
Recommended Citation GB/T 7714 | Xu, Yukuan,Zhang, Ziqiong,Fong, Davis Ka Chio,et al. Can staying overnight affect traveler satisfaction? Evidence from a gambling destination[J]. ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, 2018, 23(9), 907-923. |
APA | Xu, Yukuan., Zhang, Ziqiong., Fong, Davis Ka Chio., & Law, Rob (2018). Can staying overnight affect traveler satisfaction? Evidence from a gambling destination. ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, 23(9), 907-923. |
MLA | Xu, Yukuan,et al."Can staying overnight affect traveler satisfaction? Evidence from a gambling destination".ASIA PACIFIC JOURNAL OF TOURISM RESEARCH 23.9(2018):907-923. |
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