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Brand effect on extended warranty valuation: Subjective value versus popularity
Chark, Robin1; Muthukrishnan, A. V.2
2022-12
Source PublicationINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
ABS Journal Level4
ISSN0167-8116
Volume39Issue:4Pages:1082-1092
Abstract

In five experiments, we explore the effect of brands on warranty valuation and the conditions under which two mechanisms – liking based and availability based – determine the effect. We explore the moderating role of focused deliberation, which accentuates the brand effect under availability mechanism but reduces the effect under subjective value-based mechanism. In Experiment 1, we consider brands that vary in terms of both subjective value and popularity. When a brand is better in both subjective value and popularity, it commands higher warranty WTP. Focused deliberation moderates this effect of brand on warranty valuation. In Experiment 2, we consider brands that vary only in terms of subjective values (but not popularity). While the warranty valuation of the two brands does not differ under no deliberation, deliberation decreases WTP for brands with higher subjective value. In Experiment 3, we consider brands that differ only in terms of popularity (and not subjective value). In this context, deliberation increases warranty WTP for the more popular brand. Experiments 2A and 3A use warranty choice as the dependent variable and conceptually replicate the effects obtained in experiments 2 and 3, respectively.

KeywordAvailability Brand Deliberation Extended Warranty Subjective Value
DOI10.1016/j.ijresmar.2022.01.004
URLView the original
Indexed BySSCI
Language英語English
WOS Research AreaBusiness & Economics
WOS SubjectBusiness
WOS IDWOS:000965778500006
Scopus ID2-s2.0-85124034837
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Citation statistics
Document TypeJournal article
CollectionFaculty of Business Administration
INSTITUTE OF COLLABORATIVE INNOVATION
DEPARTMENT OF INTEGRATED RESORT AND TOURISM MANAGEMENT
Corresponding AuthorChark, Robin
Affiliation1.Faculty of Business Administration, Centre for Cognitive and Brain Sciences, University of Macau, Taipa, Macao
2.Department of Marketing, Hong Kong University of Science and Technology, Clearwater Bay, Hong Kong
First Author AffilicationFaculty of Business Administration
Corresponding Author AffilicationFaculty of Business Administration
Recommended Citation
GB/T 7714
Chark, Robin,Muthukrishnan, A. V.. Brand effect on extended warranty valuation: Subjective value versus popularity[J]. INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, 2022, 39(4), 1082-1092.
APA Chark, Robin., & Muthukrishnan, A. V. (2022). Brand effect on extended warranty valuation: Subjective value versus popularity. INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING, 39(4), 1082-1092.
MLA Chark, Robin,et al."Brand effect on extended warranty valuation: Subjective value versus popularity".INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING 39.4(2022):1082-1092.
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